First, I was pressured into opening an account for my 2 year old twins! Then I never received an email for opening my account nor an over due statement before getting a bill! In fact I never even received an email saying I checked out books or given information! I was a bit upset that I had been put into the lost book category without getting an email, letter or phone call first! I still had the books even though I was a little late in returning them. In addition, to be charged more than what the books are worth after the fact of returning them is ridiculous! I brought them into the Palo Alto Children's Library on 1276 Harriett St. to inform them that their system is not working and heard from the clerk that other people were experiencing the same problem of not receiving any kind of information! I didn't appreciate their response and then on top of it to have to be charged more than what I would have to pay for if I kept them was atrocious! I have never seen this kind of terrible service in my life! I have never been charged for an over due book as a child l, a parent or as a teacher! No respect, clarification on what the charges were for or courteousness in delivering there speech what so ever! The woman who charged me was very rude and even said we all have been late in our lives and I am late every day to work. I have no idea what that had to do with my charges. The clerk at the front was pleasant and said this has happened to others. Another person from the back said she was wrong in saying that and that it was my job to look in my spam for their email! Not good work ethics treating their staff that way or customer service to me! I will never check out a book or recommend anyone to this library! This was my first time checking out books for my 2 year old twins and the last time I will check out books in Palo Alto! I will check out books at my own school where there is no late charges and better service!