AWNI HABIBAH SWEETS-حلويات عوني حبيبة — Restaurant in Palos Township

If ( -5 stars) was an option that would be for this place for an incredibly disappointing experience. I ordered a box of petit fours, which arrived broken, stale and overall poor in quality. I emailed to request a refund and received no response. I called to ask how I can get a refund,, they told me I needed to return the box first—so I paid $20 out of my own pocket to ship back a $46 order.

After the package was marked as delivered (with a tracking number and exact delivery time/location), I called to follow up. The person on the phone said they don’t have a mailbox and insisted they hadn’t received anything. I gave them the tracking number, and they told me to wait until the manager returns. I waited “two weeks” and called back asking for the manager —only to find the same person voice - saying he IS the manager. When I asked for an update, he rudely hung up on me. I tried calling again multiple times, and they simply won’t answer!

If you can’t offer refunds, just say so up front instead of making customers spend more money returning something and then claim it was never received. Running away from an issue and customers isn’t how you handle business. This was not only incredibly rude and dishonest, but also a total failure in customer service and business ethics. The product quality was terrible, the service even worse.

Before running a business, know the basics of customer care and “integrity”. Judging by other reviews, it’s obvious rudeness, you have a handful of customers with bad experience. Dishonesty and lack of customer service are clearly your norm. Thanks for the terrible experience + $66...

You’d think with such a big name and reputation this place would be top notch on every aspect but it’s not! Rude employees long wait time and lack of customer service and friendliness. Not to mention we have this place a second shot and said let’s give the benefit of doubt only to be even more disappointed!! We ordered three of the biggest size kınafa fingers and we asked two of them to be cheese and one kishtah only to be surprised as we start serving “ which is when it would be too late to address them “ that all were kishtah tho we emphasized what we wanted when we ordered!! Reminder that the kishtah is the cheaper option and we got the whole order that way. tho we paid the difference!! And for a total purchase of $220 was going to be charged an extra $20 if we opted for a card as method of payment!! Never again and I don’t recommend this place period because it pretty much lacks everything and most of all honestly and manners.as you can see in photos the food isn’t even well prepared or neatly done. UPDATE: no it was actually all kishtah and yes one box was labeled kishtah and the two others weren’t but it was all definitely the same which...

So the kunafa is good but that younger dude serving the sweets has very very bad attitudes. It was my first time there but this place doesn’t have a bad reputation in the community it’s true I mean not only does he speak with a bad tone but he also doesn’t answer you’re question when you ask them about a particular item honest to God the only reason nothing happened in that place yesterday was because I had my family waiting in the car when you look and start sizing up you’re customer that’s very disrespectful I don’t believe this guy knows who I am exactly but I will make sure to go there again and file a complaint to the owner and I really really hope I don’t run into that again. And by the way this isn’t the same name or owners found in the wehdat Amman. Asked them they said they’re not affiliated with...