Jack in the Box — Restaurant in Paramount

Employee Conduct Complaint, Poor Customer Service Experience

Dear Jack in the Box Management,

On October 5th 2025, around 9:15 PM, my wife and I decided to stop by your location to get something to eat. We arrived around 9:22 PM and immediately noticed an unpleasant attitude from the cashier taking our order.

When we greeted him with a “hi,” his response was simply, “What can I get for you?” with no courtesy or acknowledgment. Almost immediately after asking that, he said, “By the way, we don’t have any sodas available right now.” Because of this, we needed a moment to decide on different drink options. We politely asked him to repeat what beverages were available, and he replied in a dismissive tone, “Ahhh, I said lemonade, Powerade, and Hi-C, I think.”

As we were trying to decide, the cashier continued to rush us and spoke impatiently, even though there were only two cars in the drive-thru and the restaurant was not busy. When we placed our order, he did not ask if we wanted a medium or large meal, so we asked him to make it large. At that point, he sounded annoyed and responded, “Ah, can I get something else for you?”

We also asked him to repeat our order to make sure everything was correct, as we have some allergy and diabetes concerns. However, he refused to do so and kept saying, “What else can I get for you?” in a frustrated tone. Nothing appeared on the screen to confirm our order, and he never told us the total before directing us to the first window.

Due to the poor attitude and lack of professionalism, we decided to cancel our order at the window. His response was a sarcastic “K, have a good night,” followed by a laugh.

We completely understand that running out of certain drinks can happen, we manage restaurants ourselves in West Hollywood, but this type of service and attitude reflects very poorly on the company. We hope management will address this situation appropriately, as the experience did not meet the customer service standards expected from Jack in the...

The girl at the drive through was completely rude. I myself worked at jack for 11 months and never was I rude like her. We had to repeat our order almost three times because she wasn't paying attention and when she was she was very cold and monotoned, just an overall negative feel. She got our drink wrong and on top charged us for a whole different combo that we didn't even mention. We told her thank you and she just slammed the door in our face. Rey rides I love the food from Jack but having a rude employee makes your experience not fun. The manager Maria was nicer when giving me my return so I didn't tell her that the drive thru employee was rude. I didn't get the name of the girl but I hope she learns...

Went the drive through on wed Sept 3rd at 9:50 pm order the munchie meal ultimate cheeseburger with double curly fries and Dr Pepper. Got home and it was the wrong hamburger it had ketc ugh up mayo lettuce and pickles and tomato’s and cheese I tried to call the store but it goes to a Message the mailbox is full. I couldn’t eat th food because of the pickles (allergic) and the tomato’s I don’t like but the pickle juice was on the hamburger so it was a no go I didn’t drive back because I don’t want to sit in that line and then be told something that’s what I tried to call first. —hopefully someone from Jackie the box corp sees this and reaches out since the store mailbox is full Waste of time and...