Bubbakoo's Burritos — Restaurant in Park Ridge

I’m extremely angry because of this Bubbakoo’s location. I do not recommend coming here. I usually go to the place in Dumont because it is closer to where I live, but on Friday November 26, 2021, I ordered my burrito by accident to Park Ridge using the Bubbakoo’s Burritos App. I immediately recognized my mistake and tried to find a way to cancel my order but could not find anything on the app. So, I called the Park Ridge location and explained my situation, where a worker politely said she would talk to her manager. After talking to her manager, she told me that she could cancel my order for me and fully refund me, to which I said thank you. After this, I reordered my order to the Dumont location and recalled the Park Ridge location to ask when the money will be refunded back into my bank account. A man picked up the phone (I assume that he was the manager), and he was very hostile. When I was politely asking him when I would get my money back and if he refunded me for sure, his replies were hostile, where he answered in short sentences without much explanation. He told me that he refunded me and hung up right after saying this before I could even fit in a word. This experience makes me not want to go back to this location again. On top of this, the second worker’s hostility made me skeptical of if he really refunded me, so the past couple of days I have been checking my bank account to see if the “pending” under the transaction would go away and I would get my money back. However, today, the update changed, and instead of getting my money back, it actually confirmed my purchase with them when I 100% cancelled it. They made me pay for an order I cancelled !!!! I filed a report to my bank and hopefully they solve this issue since this Bubbakoo’s location is clearly trying to...

Haven’t been here in at least a year because where I was living doesn’t have Bukkakoos. I don’t know what happened to this place but the quality was not the same. A complete waste of time and money tonight. Ordered nachos and the guy placed maybe 15 chips in the togo container and the images are after I requested more nachos. And they overcharged — somehow nachos without any protein is $13.63 when the website explicitly stated $10.19. I won’t be returning again.

*the reply to this post is apathetic and doesn’t offer to correct the issue despite the staff even activating the fire alarm...

Apparently the only seasoning present in this kitchen is salt. Food was so salty it burned. And not in a good way. Tacos were poorly made, pork was cold and flavorless. Everything was thrown together with the kind of disrespect for the food and customer that I thought could only be found in an underperforming school cafeteria. You would do better at the Taco Bell up the street. But instead eat at one of the authentic Mexican...