Arby's — Restaurant in Parma

I went through the drive-through at 10:30pm this evening and was helped by the sole employee there (my receipt says Vicky so I assume that's who it was). She was insanely sweet, apologized profusely for the wait (there really wasn't much of a wait, she was ON IT!) and gave me a free sandwich card for the delay. They had no staff other than this one woman who was not only taking orders, but also preparing, cooking and packing the food, but she did so without being rude, agitated, and she didn't complain once. She was sweet, kind and wonderful! I'm leaving this review so that Arby's knows what an asset they have in her. Treat her well, she more than deserves it. Btw, my order was perfect. No mistakes, tasted delish!...

Guy taking orders with the hand tats and painted fingernails was very rude. We ordered two meals and asked for a handful of Arby’s sauce, and he gives us two packets. The order was short a curly fry so we tell him that and no sorry or apology just a blank stare. Then we get home and have two completely different sandwiches than what we ordered. So I go back to get the right stuff and no sorry or my bad or anything from the guy at the window who messed up our order. I even said thanks when he handed me the correct order and dude doesn’t even respond. Least you can do is respond considering you messed my order up and wasted my time having to go back. Just a bizarre experience and hopefully that kid gets...

The worst customer service experience at Arby's left a sour taste in my mouth. Upon entering the establishment, I was met with indifference from the staff, who seemed more interested in their personal conversations than attending to customers. When I finally placed my order, it was met with confusion, and my meal arrived cold and incomplete. Attempts to address these issues were met with dismissive responses, and the manager displayed a lack of empathy and a refusal to rectify the situation. This disappointing encounter at Arby's exemplified a lack of professionalism and commitment to customer satisfaction, leaving me with a strong desire to avoid returning...