Jersey Mike's Subs — Restaurant in Parma

I visited today to buy some sandwiches and I waited 30 minutes in line for some extremely rude employees. When the employee was finished adding just my meat and cheese the register employee was screaming at me to pay and was extremely rude. I politely told her that my sandwiches weren't finished and when they were done I would pay. Once my sandwiches were finished she tried to charge me for 3 instead of 2. When I told her to take one off she was very rude and obnoxious. She finally adjusted my order and snatched my card out of my hand and abruptly inserted my card with her attitude. She kept speaking to me in a rude tone, so I told her nicely to be nice to me since I am only a customer that she is paid to serve. Which she got offended by and told me to get out since I was being a rude customer. Keep in mind I did nothing but tell her to be nice. I went back into my car to see my bank information that she had charged me and not given me my subs I went back in to confront them which they did refund me, but not fully. Which I then again had to go back in and ask for my full money back, since what they did was not fair, especially to a customer and this business. Which they all continued to scream and shout at me. If you want to be treated with no resepect I would recommend coming to this location. I used to come to jersey Mike's pretty often but after experiencing this type of behavior from these people, they have officially lost me as a customer. This is not how you treat a customer or...

I love Jersey Mikes cheesesteaks. I started coming to this location about 18 months ago, and come here once a week, usually on a Wednesday or a Friday late afternoon. One week, the service would be very good and agreeable, and the quality of the food very good. Then the next week, service would be less than agreeable by being slow, inattentive or borderline rude. The last three visits were big time head shakers- each time a timid, skinny young man/boy screwed up my order- cheesesteak on wheat bread. Each time it was on white bread and parts of the sandwich had a very odd, almost rubbery blah texture. Each time, the folks that worked here, including who appeared to be a female store manager, seemed not to appreciate my business and not very welcoming. I dont know whats going on here, and I hope they get it together and create a much better customer experience. Disappointed to...

Took a bit to get acknowledged so we could pick up our online order. I didn't complain when one of the girls dropped my sandwich bag on the ground, picked it up and put it in the paper bag. Got our order home and 3 of the 4 items were wrong. Their $10 salad barely filled half of the container and was missing items. The BLT minus tomato and add pickles was missing the Pickles and had the tomato. The other BLT had jalapeños on it, the 12 year old did not want those on her sub. I drove back up there to have them correct the order and they were extremely rude, condescending, and unprofessional. I asked them to remake my cheese steak so I would have a somewhat hot sandwich when I get home and they argued about that as well. If I were you, I'd go to a different location. They truly do not care about their customers. The two girls behind the counter need to find...