Starbucks — Restaurant in Pasadena

The quality of employees at this Starbucks are HORRIBLE to put it bluntly I've never been treated so horribly by a Starbucks employee until I visited this one on Arroyo Parkway, right off the train, in Pasadena. This particular location my friend and I walked in and purchased 2 vente caramel Frappuccino's and then asked after we had seated ourselves and placed our drinks on our table for the restroom code. The same employee who had just helped us, informed us that if we weren't planning on buying anything we needed to leave....and was very rude about it so I can only imagine how all others are treated at this particular location. I'm saddened and appalled that Starbucks would allow their employees to be that insensitive to their customers needs, especially if, like my friend, it was a medical need because he is diabetic and has had several parts of his body chopped off because of this...whether he has made a purchase or not...this is insensitive and exhausting for EVERYONE IN GENERAL....

SHAME ON YOU STARBUCKS!!!

I personally will NEVER visit this location EVER again and I advise you that if you dont like to be treated badly, you probably aren't going to have a very nice time...

TERRIBLE customer service. Made both my orders wrong the first time and when I commented on the color not being what it is in the app/what I've always gotten, was told that's how they make it there. After trying our drinks and knowing for sure they were missing the coffee, we drove back, where my mom and I kept getting cut off and spoken over by the server. He remade them the same way and then tried again when I showed the drink on the Starbucks app and the 3 roast pumps needed for the drink, which he said was not in "this location's" recipe. Walked out of there being made to feel wrong even though it was literally clear as day that the drinks were wrong THREE TIMES. Still took my money and didn't even apologize. Other employees were there and I'm guessing even the manager, but didn't bother stepping in to help. Is it an issue of discrimination? Haven't had this come up as a problem at other socal locations. Maybe with the shortage of ingredients they don't put everything in and hope we don't notice. Good luck trying to say something about your drink here without...

I trust that this Starbucks has good drinks and the service might be good during the afternoon when there’s a lot of customers,

However there should be no excuse to the service that we received for a catering order. We ordered four Coffee travelers for 5 PM. We arrived there at 5:30, where the two employees there were getting ready to close up shop. When we came in to pick up our order, they seemed completely surprised And said that they threw out all the coffee minutes ago and so will have to make everything for us again. I’m very confused by this, since the coffee should’ve been ready at 5 o’clock give or take 15 minutes. But to not have the order ready 30 minutes past the pick up time is unacceptable, especially considering the store was completely empty.

For this lack of professionalism and effort to fulfill each and every customer‘s order, I give this Starbucks 2 stars. In a world where there are increasing labor shortages, this should not serve as an excuse for existing service people to deliver a...