Starbucks — Restaurant in Pasadena

Starbucks on Lake and California. When you pay almost $6 for a tall latte and get a cup of milk have them remake it and the barista says they will add 2 shots of coffee for me but then gives me another cup of milk!!! Absolutely terrible. You can tell by the color also!! Terrible customer service!!! Never going to this one again, used to be good… I get a response from the Owner of the store and they send me a link to do a customer service review on top of what I just said here. I put it here for the public to see not Starbucks Corporate, if you want to know how to give good customer service then put yourself in the customers shoes! You really think the customer wants to go through this non sense twice or multiple times… NO. You ask them back to your store to fix what you can and improve the relationship not have them fill out a form or take time out of there day to write a review and also have them pay for it. All I wanted was my 2 Latte’s to have coffee in it!!...

I've been a Friend for many years. But lately, we've not8ced that Stbx is losing their grip and inconsistency has been very noticeable, both in product and service. I'm a Realtor so I spend most of my time driving all over LA so get to experience many new locations.

The staff seems more impatient. Always rushing, at the counter. For the first time in drive thru, I had a Barista introduce herself and ASK for my name BEFORE an order, yet she couldnt understand my name and just called me friend. even at the drive through.

As for food and drinks, seems the cups have changed in production where now they leak all the time. Ive stained many pants while driving because of it leaking from UNDER the lid, both plastic and the new papaer ines. As for the new paper lids, they are horrible, they smell like waxed paper and it changes the taste of...

Avoid this Starbucks if you’re with your dog.

On a hot day, our little dog pulled us inside for a quick break and a pup cup.. something Starbucks is usually known to happily provide. We weren’t in the mood for coffee, just wanted a small treat for our dog.

Instead, we were met with attitude. The girl behind the counter scoffed at our pup and snapped, “And what are you getting?” We politely said nothing for us, just the pup cup—and she replied, “I’ll do it this one time, but next time you have to order something.”

Absolutely rude, condescending, and totally unnecessary. A little kindness goes a long way, especially toward pet owners who are regular customers elsewhere....