Gaucho Grill Pasadena — Restaurant in Pasadena

I assume the follow through with staff comes from the lack of follow through from the general manager Elmer Martinez who never responded to messages after requesting an alternative to his gift card. Who wants to go to a restaurant a second time for a “better experience.” I took my family to your restaurant for my dad’s 60th birthday and our experience was horrific. It took 20 minutes for our drinks to come out.. 20 minutes for beverages is unheard of in any restaurant that values customer service. Our food was either undercooked or overcooked (we left food behind). We literally were attempting to switch meals at the table so that everyone could eat something after waiting so long for any kind of decent service. We were never offered refills we had to flag our server down for refills. Every time she walked by she would look in the opposite direction to avoid helping her tables. I had to ask one of the bussers for help with refills. My dad had a michelada and wanted a regular beverage after that, he never got it because our server never brought it to our table. We made the reservation and indicated his birthday for a 30 dollar discount we never received. When I inquired about it everyone pointed the finger at one another and no one took accountability for the mess up or offered to fix it. Your restaurant attached a tip for our server I reviewed your website I don’t see that indicated as common practice in your restaurant (like other reputable restaurants do). Our server did not deserve a tip AT ALL. When I asked why it was included she said it’s common practice but not on the website. Is that common practice that you unknowingly add an undeserving tip for your servers? When I asked for the manager she came over and said there was nothing she could do to at least offer the 30.00 off. I asked for the GM and she said she was the GM. I said I doubt that but if you want to make me figure it out myself no problem and left restaurant.

You should be beyond embarrassed at the experience we had in this restaurant. People should not have to go there and say today is really important to me I need you to make it special! Your restaurant and staff should strive for perfection so that if they fall short it is still a...

I was so excited to finally try this place today since we were in the area. I used to go to their Burbank location before they closed it down. I made reservations off OpenTable but we got there earlier so they were still able to sit us during lunch. They have a special lunch menu going on that I was going to order from but our waitress said I couldn't sub out the potatoes that comes with the steak with fries which I understand. So I got the New York Strip (Ojo De Bife) at medium rare with fries and asked for no butter on the fries, my wife got the Sea Bass. I asked for a coke to drink and when I drank it, it was flat. Our waitress didn't come back to us for over 10 minutes even though I saw her walking around near the kitchen but she just never look at my direction. So I went to the bartender to ask if I can switch to a sprite instead. He let me taste the sprite first and it was flat as well so I just stuck with water. When the waitress finally came to our table to check in, I let her know about the soda being flat and she said she would take it off the bill. Another waiter came to our table with some empanadas but I told him. We didn't order that. The menu said on the steak that it will take about 30 minutes to make so I understood that and we just ate the bread while waiting. I overheard that they messsd up on my fries since the put butter so the waitress got them to remake it. We had to wait a little longer for our food, once it finally got to our table I was ready to eat my steak. But the plate was cold, the steak was not hot or warm so I know it sat out on the counter while they were remaking the fries. The fries were hot and good, just needed some black pepper but they didn't have that at our table. My wife like the Sea Bass, she thought it was flavored well and enjoyed the mushroom on the side. When I was ready to pay, I still did not see our waitress come back so I had to flag down the bartender to bring me some boxes and our check. I would not recommend this Gaucho Grill location just based on my experience today and was totally disappointed because I was anticipating coming to this place...

Argentina is surging up the travel bucket lists for young and old alike. Whether you’re lured by the romance of cosmopolitan city life or in search of legendary steak, the Gaucho Grill has platefuls of charm to suit every taste.

The way to Argentina’s heart is through its asado, or barbecue, also known as parrillada. A visit to this amazing restaurant is a must spending a leisurely afternoon or evening with family and friends feasting on copious grilled meats. This is the national dish, originating from the country’s gauchos, or cowboys, who would subsist on the abundant cows dotting the country’s plains. Expect to find beef, pork, ribs, sausages, blood sausages and sweetbreads hot off the fire. Lightly salted, topped with chimichurri and paired with malbec – this is Argentina.

I had called several hours prior to make reservations for 4. The hostess that answered the phone was very pleasant to speak with and placed my reservation.

When we arrived, the hostess was very welcoming. At first glance the restaurant was filled with laughter and fun from other guests. The different arromes from dishes was exhilarating, I could not wait to be seated another moment. We were escorted to our table closer to the kitchen. The booth table was very comfortable and sat 4 guest perfectly.

Our waiter came over and explained how the menu works and some staff favorites. We quickly place couple of appetizer orders while still deciding on the entrée. Gus the restaurant manager came over to introduce himself and gave a quick history of restaurant. By the time we placed our entrée orders, the appetizers came out.

The tables entrée were all brought out same time look absolutely delicious. I ordered the tomahawk steak and no words can describe how good my steak was cooked except for the best steak I have ever had.

The staff and managers made everyone on the table feel like all of us were VIP as I am sure they do the same for other tables. I highly recommend a visit to Gaucho Grill, you will...