I’m usually one to give an honest fair review and always constructive should there be room for improvement. Unfortunately The Tap Room bar service and Langham Pasadena Director of Food and Beverage have acted so poorly from a recent incident of what was suppose be an engagement celebration, has turned into a miserable experience by any hospitality group I’ve come across. The bar tender decided to take it on her own judgment and advise all guests the bar was hosted by us, of which we we never gave any consent or even informed of. Unfortunately this left us picking up the tab for several guests that left early and to our surprise drinks left on our credit card. We were also charged a cake cutting service fee which I find silly since it was mini Bundt cakes. There was no service to even pass out our dessert.
Langham’s response was to collect from the other people ourselves our lost money and that their cake service fee is for any dessert brought in. Impressive how an establishment such as Langham is unable to own up to a massive error on their side with zero consent from the customer as well as provide such a lack of service, nickel and diming their customers. What makes matters worse is we tried to contact Langham weeks before multiple attempts to properly arrange our visit to receive no response and promises to follow up (which never happened).
Unfortunately we’re out a few hundred dollars due to a mistake Langham made. Sad to say but integrity and customer service are severely lacking at the Langham Pasadena.
Rest assured we won’t be back and careful when providing a credit card! Who knows who/what they...
Read moreAn excellent blend of art, architecture and interior design. It is a very stylish space, with excellent view of the grounds and San Marino. You may dine inside, or on their patio with comfortable seating, heat lamps and did I mention the view?
The interior takes you back in time to another time and place. It is a very inviting space to relax for a cocktail or dine with friends. It is a nod to the original hotel bar which opened in the 1930s just after Prohibition ended. Recessed ceiling, chandeliers, glass tables made to resemble chess pieces, mirrored bar, leather high chairs, comfortable couches with throw pillows and very artfully placed decor such as art, book cases, sculpture, recessed ceilings with chandeliers. I even saw a manual typewriter on the shelf! Old school charm is alive and well here.
The Tap room is a place of relaxation. The drink menu showcases big bold flavors and fresh ingredients, featuring classic and innovative hand crafted cocktails, an eclectic wine selection, top shelf liquor such as such as single malt scotch, tequila, cognac, bourbon, whiskey and port, as well as artisanal beers on tap from around the world and upscale, innovative bar food.
The Tap Room food menu puts an upscale twist on traditional bar favorites and features small plates with flavors from around the world.
Thursday nights in The Tap Room there is live jazz, signature handcrafted cocktails and seasonal tapas plates, and specialty drink tastings – beginning...
Read moreI was introduced to The Tap Room years ago, and it’s been my go-to date night spot ever since, both pre- and post-marriage (some things are worth holding onto). The entire Langham Hotel is absolutely stunning, but there’s something about The Tap Room that just hits differently. Maybe it’s the vibe. It’s equal parts classy and cozy, with a splash of Hollywood cool (fun fact: Westworld filmed scenes at the bar inside).
Inside, it’s dark and moody in the best way. Outside, it’s serene with a front-row seat to nature’s greatest hits. On my most recent visit, we opted for the patio despite it being a rainy and cold day. There was a cool breeze, quiet ambiance, and that perfect post-dinner glow (and a heater if you really need it).
I ordered the Underground Tunnel (Michter’s Bourbon, lemon, pear, and caramel), and wow. It’s smooth, balanced, and dangerously refreshing. Not too strong, not too sweet. My wife went with a classic mojito because let’s be honest: some things are classics for a reason.
With drinks in hand, we took a stroll around the property. Highly recommended. It’s peaceful, romantic, and gives you a whole new angle on the Langham’s beauty.
The Tap Room keeps delivering, every single time. Whether you’re sipping something special or just soaking in the vibes, it’s a place that makes any evening feel elevated. Already counting down the days till...
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