Johnny Was — Local services in San Marino

We had the worst customer service experience in this store today, the 5th of January 2022. My aunt and I went to this location where we bought a jacket in October hoping to exchange it for something else and purchase other items. The sales person who greeted us was very friendly and helpful. She initially said that the jacket can be exchanged, then the RUDE manager (non-white) came out without even acknowledging us and told the sales peraon that it could not be exchanged because it was past the exchange period which understandable but this particular manager did not even have the common decency and courtesy to apologize for the mistake of her subordinate. This so-called manager is not qualified to run this store. She ahould be immediately fired. I am going to escalate this to upper management and make sure this peraon be not...

During my visit to the store I spent over $1,200. But the service and attitude of the staff was very disrespectful. I got better treatment at the store down the street, Heatherbloom where the linen is of high quality. Johnny Was is mostly synthetic cheap fabric . The items are overrated and the inventory lean. Heatherbloom and other stores have...

I paid for pants in the store and two weeks later still have not received them. Store clerk not trying very hard, nor is the manager in trying to correct situation. I have spent over $1,200 there and their customer service is abysmal. Headquarters disconnects after...