Cielo San Marino — Restaurant in San Marino

Such an unfortunate experience. I walked into Cielo around 3:20pm and placed an order shortly after and received our drinks around 3:30pm. The cashier says, “Our kitchen is closed so you can’t order food.” My friend and I just order coffees thinking ok.. maybe something’s wrong with the kitchen so we can’t order any food. We walk over to the seating area when we noticed a worker quickly stacking chairs and pulling them to the side as if she was about to mop. I asked if they are closing soon and she abruptly states, “We close at 3. It’s just to go orders.” She is stating this while there are about 12 patrons sittings at other tables.. sitting there peacefully without any worker telling them they are already closed. There was no patron hastily finishing up their food/coffees or packing up their computers. According to Google and Yelp, Cielo doesn’t close until 8 on Saturdays. If they closed at 3pm and we walked in at 3:20pm, why didn’t a worker kindly apologize and explain they were closed? Why didn’t the cashier say, “We actually closed at 3. We will be open again on xyz date.” Or even “The kitchen is closed and we are only taking to go coffee orders.” I would’ve asked for a refund if the cashier hadn’t started making our coffees yet.

The hours on Google and Yelp are misleading… the information the workers are giving is misleading. I haven’t even tried their coffee as the sheer experience has left an awfully bitter taste...

Went in @ 5:40 and was refused service because they close @ 6. I just wanted a drink. Very bad service

We went in on Friday 7/26

We had actually gone to get pizza nextdoor, my husband went in because we saw your sign mentioned drinks and went on your website and saw you had some interesting choices. He literally walked In @ 5:40 on the dot and was immediately greeted with "kitchen is closed" he said I wanted a drink and was told "we aren't selling them right now" followed by "okk, bye..... "he didn't catch her name. He was thrown back on how rude she was to him. We sat outside to eat our pizza and saw an older man come in 5 minutes later and he also, seemingly, was refused service. He went to the counter and after a short convo left with nothing. Store was officially "closed" @ 5:58. A family came was about to walk in and when they tried to open the door staff completely ignored them.

I use to be a waitress and kitchen wasn't closed until the very minute we were suppose to be closed which was 10pm. If someone came in @ 9:59 we would take them and clean around them while they ate, until they left.

This would have been our 1st time at the restaurant and the menu looked interesting, but...

Need a perfect spot to chill x coffee? Cielo is the place. It's a new and spacious coffee shop in the heart of San Marino. Its Latin inspired menu and perfectly brewed coffee drinks makes it a good addition to the neighborhood. Similarly, they offer wine and beer for customers. And a free wifi.

The UNIT B's former two vendors were also coffee business shops - sadly they didn't last that long. Hopefully with Cielo would last longer. I came early Sunday morning to try their breakfast: chicken pesto sandwich and cafe de olla. Food was good and coffee was perfectly brewed. Prices seem fair. Staff was professional. Service was on point. Street parking and a rear parking lot are available.

Overall, it a chill...