Main Garden （Passaic） — Restaurant in Passaic

This place is the absolute worst. The service is horrible the food is mediocre. To begin, the delivery is very slow. It takes them over an hour to deliver your food. By the time you get your food it needs to be reheated.

Yesterday 4/3/25 I called in to order delivery. I ordered the Buy One get One 1/2 Off MEAL. Chicken wings (4) and Shrimp fried rice. Which is 2 orders (meals). The lady who took the call didn't even know what I was talking about.

She told me she had to ask the manager. She came back and said okay, then ask for my order. I replied this special Buy 1 Get 1 1/2 Off is on your menu. She replied she had to make sure. Why would you have to make sure about something that's on your menu.

I called them to advise them they didn't give me the shrimp fried rice for my 2nd order. They told me it was only chicken that come with the order. I had to advise them actually fight with them that it was there special on there menu. After a battle of what was on their menu they finally said they will send me the missing shrimp fried rice as if they were doing me a favor.

I was asked to pay a delivery fee for a mistake they made. When my food finally came after again over an hour. It was not the right order. They gave me shrimp fried rice with onions and bean sprouts which I ask to not to put in my rice.

I'm allergic, I told this to the delivery guy and he told he couldn't help me because my behavior was unfriendly. Which I didn't do anything but ask to let me check my food to find out they messed up my order that they made a mistake from the beginning.

HORRIBLE CUSTOMER SERVICE AND FALSE...

Ever since we moved to the area this has been the place we go to. Good food and have never had a problem with the owners/staff until tonight unfortunately. Took over an hour for our delivery when we live only 5 minutes away. They had to remake Everything. I can't have shrimp while I'm pregnant when I ordered a chicken dish. I was yelled and screamed at, because when I asked about a refund on all the fees and tip, they refused to give us the convenience fee, delivery fee and tip back on the card, after we had to come bring the food back and wait for our order all over again. Even customers sitting there were disgusted at the way I was treated even after I was patient and understanding. Recorded the whole incident but cannot upload videos. When asked if he spoke to his wife that way, he became silent. When I stated if my husband was here he would have never treated me that way in front of my husband and he laughed and screamed at me to "go go go go go" as he laughed in my face.

Disgusting behavior and customer service. Actually stayed if I was to dine in the food would have been "beautiful" but again not the point. The whole order was wrong, completely cold and missing items.

Food may be good but the quality of service makes the whole experience horrible. Not...

So I ordered a half roast chicken from here a lot. And this lady asks me what is roast chicken? Then I ask for the extra green sauce it literally always comes with when you order a roast chicken from most spots you get roast chicken from and then she asks me what green sauce? And acts like I don’t know what I’m talking about like we don’t do this on most of our occasions ordering…

Are you kidding me? Every time I call? please get rid of her she’s probably a unpleasant experience for everyone around her….

The lady picking up the phone is literally one of the worst people I’ve ever had to speak to she is the dullest tool in the shed where did you...