Its Waao! Passaic — Restaurant in Passaic

Staff is rude over the phone..why have delivery am option when it's really NOT..don't tell me fries come with the combo finally give me my food only for me to see there's no fries n then try to charge me for fries YOU said came with it..burger was burnt but i guess that was bc the 3 of 3 ppl working were up front chit chatting with three men who came in after me but apparently know all 3 ppl that work there..milkshake was okay but i spent 25 bucks for a flat chicken sandwich burnt burger fries they forgot n two shakes...wish i could give half a star n only half a star bc of the shakes being decent btw believe the previous review you have to be Spanish speaking to get positive customer service here I'll take my green dollars to Paterson location where they're a neck of a lot nicer with...

I noticed you get treated differently if your not Hispanic.. I ordered a chicken salad not knowing they put bacon on the salad. I returned back with the salad and told them I don't eat pork. They basically told me no refund. I would understand if the ingredients were clearly listed but nowhere does it tell you port comes in the salad. If I would have ate the salad without looking I would have been sick. So I left the salad on the counter no refund no consolation. But I spent $12 on a smoothie and a solid so I figured I could at least give the salad to a homeless person or someone who would eat it. By the time I walk back into the store she said she threw it away. My experience was good until I realized they really didn't want me there. The Smoothie was good, but...

Horrible food. I ordered a steak sandwich usually I order from Bk on broadway. But this place always messes up. The steak sandwich from here was salty as can be. Ordered a cubano with bacon. Bacon was way undercooked. Had too much grease etc. complete disappointment.

I ordered months ago a salad and a cubano. Same thing happened and the salad was going bad.

The only reason I ordered here was because the one on broadway was way too busy.

Definitely do not recommend. Whoever is cooking the food is not doing a great job sorry. But I’m being honest. I gave it to a few family members to try without telling them anything and they said the same thing as well as that it did not taste good.

Never ordering again. I’d rather wait on broadway...