Capuano's Pizza House — Restaurant in Pataskala

This pizza place used to be good, the last time I ate here was back in 2013. They have excellent service and excellent food, on Wednesday October 25th 2023, I ordered a large pepperoni and mushroom pizza I was quoted 40 minutes. I arrived to pick up the pizza in the quoted amount of time and the man up front asked me for my name and my phone number I gave it to them and he said it would be a few more minutes on my pizza. 30 minutes later, finally they had our pizza. I confronted the worker and ask them if they got too high and they forgot to make our order or if they made a mistake on it. instead of telling us the truth when we first arrived, the worker said they messed up on our order and accidentally put sausage instead of mushrooms. They didn't give us a discount they didn't offer us any drinks like most respectful businesses would do when they make a mistake. I will never ever ever in my life order from this pizza place ever again. It was very dishonest and extremely rude for the manager and the workers there to not be upfront and tell us that they messed up our order. I would have gladly taken a pepperoni and sausage pizza, all they had to do was be honest and upfront instead we waited an hour and 20 minutes during non-busy hours on a Wednesday at 6:00 p.m. and got charged full price. This was bad business. Just be honest and up front it's really not that hard to tell the truth to your customers when you mess up on an order. If I could give you negative number Stars I...

I'm giving one star because they were trying on a really hard day, otherwise my experience was a total disaster. I did get them on a bad night where they were overwhelmed with orders, but they should have just turned away my business instead of trying to give me a horrible results. I waited 2 hours for my pizzas, including a half hour inside at the store when I was told when I arrived it would only be a few minutes. I sat right in front of the guy at the counter for a half hour and when I asked if my pizzas were done, he didn't remember who I was. Then he surfaced a minute later with my 2 lukewarm pizzas. He forgot about me! I got the pizza to my house full of out of town guests and they were awful. They were cold, undercooked, and unimpressive for the large price I paid for premium local pizza. My guests ate a piece or two to be polite so I was left with a ton of leftover pizza that I eventually threw away. I paid $46 to have this place ruin my holiday dinner. Never going there again and I've already told all my neighbors and acquaintances to stay far away. Too bad too because I really want to support local, but the businesses around here are making it impossible lately with their substandard service and products. They had a sign that they were understaffed, but that is no excuse for the service and pizza I got for the price. My recommendation is make the drive to New Albany for Mellow...

Been eating Capuanos since I was a kid, even though I didn't grow up here. I used to have a family of friends that lived in pataskala and they would sometimes bring it to their cabin in McConnelsville it was best I'd ever had. Continued getting it when I moved to Reynoldsburg. Today was the last I'll ever even try to order. I attempted to place an order today before the game and the person who answered the phone was downright nasty and rude completely unprofessional, so after hanging up I decided to call back and cancel the order, same person answered and wasn't any better in a bad apology attempt than he was in greeting me initially. The quality is up and down anyways my wife refused to get it anymore so only time I would get it is when she was out of town, like today. It's a shame when people given the responsibility of carrying on a legacy of a business that's a community staple for so long, and they just trash it and have know idea what such a business has meant to pataskala. SMH signed a sad former Capuanos...