Dunkin' — Restaurant in Pawtucket

Recently I was at this DD and I placed some orders online to see if the service would have been little faster but no, I waited 10 minutes in in the drive thru line. When I got to the windown a rude lady came up to me with my order excepted the donut I had ordered for my son. Without any explanation she walked away. I waited couple seconds and called her to inform I didn’t get the donut. Her answer was what do you want me to do😱. At the moment I didn’t Believe she told me that. I told her well I paid for an item and I’m expecting to get it . She told me the app doesn’t know they don’t have the donut flavor I asked for. I told her , well your job is to inform customers the item is not available and offer another flavor to customers. Once again she walked away. Another girl came and I explained her the situation and she offered me another donut. She was nice and actually gave my son an extra donut. I do believe they need to seat and train some of their employees because it has happened...

Ordered a Bacon E&C Bagel sandwich the Bagel was undercooked and extremely doughy had to put it in the oven when I got home. And I ordered an X-Large coffee and the coffee was stale and tasted horrible my wife also ordered a plain bagel it was too undercooked and coffee was the same. It was a waste of 14 dollars not to mention the 9 people who were behind the counter and not one smile not one good morning just a bunch of miserable faces and one bragging about how she cussed out customers cause she don’t play that blah blah blah!!!!!!! It was disgusting, if this is a training store whoever is training these kids has a lot to learn themselves. NEVER AGAIN! Number on sandwich receipt is...

FIRE HER. I’m actually so fed up with curly black hair, terrible lash extensions, double nose ring teenage girl taking my order in the front. She has an attitude with me every time, she OVERCHARGES me. How does a small iced coffee and one bagel $9+ and will not give me my itemized receipt. Because of her, I steer clear of this franchise location. Extremely disappointed because the morning crew is GREAT. but she ruins my whole day. A dark cloud just covering all the positive energy the other great workers express.

Also how is this bagel “toasted dark” mind you I tell them twice every time. In front and I make it an appoint to yell in the back to the cook toasted dark....