Olly's Pizza — Restaurant in Pawtucket

I’ve ordered from here exactly twice; no more. The first time I had an issue with delivery. Over a month later, I wanted to give them another chance and order through GrubHub hoping that they would’ve improved their processes. I was mistaken. My pizza took over an hour to get to me and was cold when it arrived. When I called the restaurant to ask what the issue was I was met with a combative manager-on-duty who said that the only thing he could do was remake the pizza and get it out to me as quickly as possible; mind you this was after I had only waited over an hour.

In a normal course of things, you would think that the restaurant would want to offer some sort of discount as a way of apology to have me come back as a return customer. Not the case here. So in my frustration, I asked for my money back. The manager said that the only way to get my money back was if I return the pizza and I told him fine have your driver come pick up the pizza. Well, it took another 40 minutes before the driver came back to get the pizza, and when they called I was in the bed asleep. I resolved the issue through Grubhub and received my money back.

Today I called and spoke with the owner. Again I was met with argumentative excuses. I wanted to offer some constructive feedback and instead of listening and saying, "I’ll take that into consideration, thank you for the feedback" and trying to retain me as a customer he began arguing with me and he told me that I didn’t know what I was talking about (btw, I do because I work in the industry) and continued to argue with me. I told him I didn't call to argue but to give feedback he insisted he wasn’t arguing. I had to explain that an argument is giving a point, and then the other party giving a counterpoint, and so on as he was doing. I told him that he just lost a customer and he said, "That’s fine" matter-of-factly. Clearly, his business is doing so well that one customer isn't important to him.

I don't leave reviews often but this was a...

I ordered a large quesadilla which I normally do order 2-3 times weekly...and its always cold upon delivery at least 1 out of the 3 times, after finally being fed up of having to reheat it..which the point of getting/ordering take out is to not have to cook...i called to complain..and was told ollys delievers 250-300 orders/deliveries daily and have never had a complaint of the food being cold. I was then asked if I wanted my food remade (after already waiting over an hour and had already started to reheat my quesadilla) so i then asked if I could get a credit towards my next order/delivery and for my $21++ order for 1 Quesadilla I was told he would give me a $5.00 credit on my next order/phone number. I am very and highly disappointed considering I order from Ollys 2 to 3 times a week and this is the service and food I receive after being a "valued customer".

Update 12/2/2020 I decided to order again the exact same order as stated above on Monday 11/30/2020 seeing I was told id be given a 5$ credit towards mt next order. And the woman who tool my order told me there was never a credit put on my acct/phone number. So once again I paid full price after being told because of my dissatisfaction of my previous order that id be credited the 5$ which I never received. Kind of upsetting. Luckily my food warm at least warm this time but till would like my 5$ credit when I order next if the owner that told me about the credit could comment or contact me regarding this id really...

I just moved within walking distance this Summer, so I've tried only a few things here so far and have been very pleased: A thick crust cheese pizza, a thick crust cheese and eggplant pizza, a Greek salad with chicken and another without, mozzarella sticks and the cheese sticks. No complaints! I'm a pizza snob and I really liked these, though for a thick crust, it was thin, so I'm very glad I went ahead and ordered the thick sized. The salads were loaded with feta cheese and huge and the chicken one also was loaded with chicken (I'm a veg, so I didn't try it, I ordered it for my dog, but it smelled delish and was well cooked and recieved by her and she's a huge snob eater.) The mozzarella sticks were just so yummy, but the cheese sticks were only ok. The staff were friendly and on one occassion, when I paid via their Slice website, they didn't notice I had already paid, so when I picked up, they attempted to charge me again. They had misplaced my reciept, but they were very polite and apologetic while they searched for it (and found it.) Overall, I like the food, the prices are current with the going rate, the portions are large, the place is clean and the staff are friendly. I'll...