Burger King — Restaurant in Pella

I RECANT my statement! I had left a RAVE review and in 4 days, my good opinion has completely diminished.

Friday night treat, $30+ on food for my daughter and I alone. She got a plain Wednesday whopper with cheese, a small fry and a slushy lemonade drink. We got the Gomez churros to try together. I got a whopper and a med fry.

They forgot our fries. Go back through the drive, told to go to second window, they give us new fries after 12 minutes and the guy who handed us the fries had just tried to blame the boy who took our order for their mess up cooking. No- he was running the window, you guys are cooking. Take responsibility.

When he handed us our "fresh" fries, he was chewing and talking with his mouth open and told us "here ya go". Um no, we're not highschool friends, I'm a customer and it was just rude.

We get home 7-8 mins later and we find out there is no dipping sauce for the churro things which are now cold, the fries are overcooked ( so hard and so gross) and not salted, my sandwich is so sloppy and soggy and falling apart (I didn't even eat my hamburger soup) and my daughter's Wednesday burger was now cold. The ONLY thing good that was left was her slushy lemonade.

I tried to call. 4x. No answer.

Saturday, tried to call. It was 6-7x no answer. I tried again later, two more calls, FINALLY, get an answer. Asked for a manager. "Yes, this is the assistant manager." I asked for a refund, she couldn't do that, I should have come back last night. She could remake my meal. I did NOT want a nasty replacement, I wanted my money back for my inconvenience. I asked when the real manager would be in, "I can't tell you that". Great.

Knowledge says the manager will be in on Monday. Didn't call Sunday. Monday I called and no answer. Wait an hour, no answer. Ran to Walmart (next door and shopped for our groceries), pulled into BK and called. No answer. Walked inside. Found a restaurant that was NOT busy and a manager right away. It was mid morning, I explained what happened and he had to go call his district manager to do a refund. It FINALLY happened.

I WILL NOT be returning. Ever. The assistant manager was not helpful, the night shift apparently needs supervision (besides the boy who took our order he was GREAT!) and the lack of real customer service.

In the end the manager handed me my money and said that they hoped to see me again. Kind, but eh, trying to keep the peace. I said thank you and walked out.

Hope you guys pull it together. Not a...

Quality has gone down quite a bit since opening. Food is alright. I don't know what they use on the chicken sandwiches, but it certainly doesn't taste like any mayo I have ever had from any other restaurant or store bought. The burgers are ridiculously small, but I'm sure that's more of a company problem than an isolated one.

The staff could use an improvement. Made an order through the app (which took WAY longer than it should have between crashing and being near constantly unresponsive), had two orders of large fries on it and a kids meal, among other things. Upon receiving our bags, we checked quickly before leaving the window, as we have had issues of not receiving the juice for the kid's meal, which again, was not absent. We asked for it and got it, but we also noticed we were missing a large fry. After saying something, we were told there was already fries in the bag, but again, we told them we had two, and it even showed it on the receipt. We ended up getting the fries, but it was obvious from their attitudes they thought we were lying.

On top of this, last year, after an appointment at the Pella clinic, I put an order in before leaving the lot. Upon arriving at the restaurant, they were closed. This was around noon. I did eventually get it sorted out, but my point with this is, if a place is going to be randomly closed (presumably due to low staffing), it shouldn't allow for orders to be placed, and then offer no way...

My family and I went through drive through and I had ordered a Whopper and specifically said No Onion and No pickles. The lady heard No Pickles but obviously not the Onion. We parked and was starting to eat and I checked my sandwich for Onions and Pickles. There was Onions. So my boyfriend went in and the lady was rude to him, they didn’t want to remake the sandwich and they copped an attitude saying I never said anything about Onions when I did. The lady said there’s only 3 of us here and we each have a headset and they all said I didn’t say No Onion. They just lost our business. This was one of our Go- To spots to eat since my town doesn’t have a Bk. The sandwich was also mostly cold and dry, barely had any mayonnaise and a little bit of Ketchup. Onion rings were hot but not...