Starbucks — Restaurant in Pembroke Pines

This Starbucks is usually my go to every single day. I always get the pink drink and don’t have an issue when it’s through the drive thru the people are also pleasant. But I’ve been extremely sick and to avoid contact I have been placing my order on door dash. Ordering on an app I cringe because it’s a hit or miss meaning the drink either comes perfectly done in the light pink color it’s suppose to come or it come RED. I have had to call because I waste 20 something dollars daily just for a drink and cookies again to avoid contact right now. I call and have to advise I placed an order if possible to see if it can come done correctly and state my experience. I had one girl answer and No problem it was sent perfect for two days. Today I call and David answered the phone I told him that I received my order and it came extremelyyyy red. I told him I would replace order again another 16 dollars just on that, delivery and driver tip. And he said he would have the drink done right. When I get it, I kid you not it’s the same thing. I call back and he gets the call again he seemed annoyed. He said he watched the drink be made and it was done correctly. That when it’s picked up it messes up. NO David this is what happens when you put too much strawberry base and a little coconut milk. Because I’ve gotten it correct and it comes here the same no issues! I kept telling him it’s not it’s literally the same and he kept going against it. My point is I don’t complain but if you’re buying something and it’s coming different from the picture showed on display knowing that other people have done it right I have the right to get the stuff I spend properly. Sometimes I have taken it and kept my mouth shut only to throw it out. It’s not ok. And David provided poor customer service. I made sure to take...

I am a HUGE Starbucks fan, but I have to say that this is hands down THE WORST Starbucks location I have ever been to (and believe me I have been to MANY). This location isn’t near my house so I don’t visit daily, but each of the 3 times I have been here my experience has been progressively worse. Today I placed a mobile order, ten minutes later I walk in to the nearly empty location. I walked over to the mobile pick-up area to find that my order had not yet been made. I would have been understanding and patient had the place been busy ... but one employee is playing on her cellphone, the other is taking drive thru orders, another is cleaning the espresso machine, and a fourth is leaning against the counter staring off into space. I stood there for a good 5 minutes before someone noticed and STARTED making my drink. They finally hand me my drink (no apology for the wait, no words what so ever). I continue standing there for another 3-5 minutes waiting for the rest of my order until it finally clicks that I am still waiting for something. They warm up my food and then hand it to me. I say “thank you” and get silence. Terrible...

I am writing this review as I leave the store. I just want to say “Thank you very much” !!!! To the young lady that took my order via drive thru on 4/6 at 12:52:37 Pm. You were amazing your energy and joy is very contagious. Thank you for acknowledging where I work and Thanking me for the work we do there. You really made my day. Also best Grande Cafe Vn Frapp I’ve ever had. If it was made by someone other than the young lady taking the order, “Great work”!!! To you too, team work is what I call it. To the manger of this young lady she deserves some type of recognition for being such an enthusiastic employee. Hope to have many more orders taken by this young lady. Sorry I am not sure of her name wish I would of asked. But she was truly amazing.!!! I gave you the exact time and day my order was taken she seem to have red hair, didn’t have my glasses on lol. But I am sure she always has a smile on her face with co workers so shouldn’t be hard to...