Vecky Bakery — Restaurant in Pembroke Pines

This is by far is the worst experiences in costumer service I've ever had! I'm in the military and I'm home for vacation. I chose to come to Vecky because it's close by home and my family has been buying from them for years. I don't speak Spanish and I was asking the women behind the counter what kind of croquettes they had. She didn't know and had to ask another lady what kind they were. Both of them didn't speak English. I have step-family that are from Cuba so I respect that not everyone speaks English. What's frustrating is that there wasn't a single person who spoke any English there or did the workers help me to find someone who does. Mystery meat croquettes it is. I was there to buy guava pastelitos for my grandma who lives on the west coast so I needed to stick it out. She doesn't have a bakery that makes them where she lives and she enjoys them a lot. I waited 10 minutes for the people at the register to finish talking to the Fed Ex guy. I was the only other person in line and you would have sworn that this was a long lost relative from the island of castaway and he was gone for several years. They just kept talking and completely oblivious that I'm even in line. Finally the Fed Ex guy leaves and it's my turn in line. I told the lady good morning in English. She just looked at me and then started ringing up my items. The register was one of the iPad tablets. I've only used it a couple of times and was unfamiliar with where I put my debit card because there's several different types of models so when it came time to pay, I just handed the lady at the register my card. She puts it in the machine and starts laughing at me! I'm already out of my comfort zone and you laugh at me? Normally if I do something silly like drop my debit card or mistakenly try to pull a door open when the signs says to push, a quick little laugh at my self and move on, but to stand there and disrespect me as if I'm stupid! That's where I draw the line. I get it, I don't speak Spanish, but don't treat me like I'm an idiot! I'm already uncomfortable as it is due to my language skills but then you are going to be little me because I handed you my debit card?? I picked your establishment due to the family always buying from them. Despite your yelp reviews, I was going to give you a chance. Once again, yelp has proven its loyalty unlike your bakery.

Update: Mystery croquettes were fish. My hats off to you Vecky Bakery. I don't know how, but you made fish at the chow hall taste better than your croquettes. That itself is truly an achievement. I don't know how you guys had the talent to make tasteless cafeteria style fish from a galley taste better than yours but you did it! The croquettes were so bad my neighbors dog wouldn't eat it and...

you have to not have taste at all to give this place a good review or just have no idea what a real cuban bakery is all about....The pastries are ok, but the Cakes and other sweets are horrible.!!!! few days ago went there bcs we had a craving for a Cuban cake......the Cake was extremely Dry and u could easily tell it was old, at least a week old bcs of the extreme Dryness....bought two pieces of Pudin de pan that not even my dogs were able to eat them....bought 6 capuchinos panetelas round ( Cabezones) and they were even worse than the cake and the Pudin.....this place was never good , even when they were vicky, the real vicky...... You want to eat good cuban pastries almost off the oven go to La Carreta university or la carreta miramar who is supplied by la carreta University.....besides the pastries, all the croquetas are great, empanadas, cachitos, deditos....Tortilla espanola , guarapo and all the cuban goodies..i dont know who owns Vecky right now, but whoever owns it has no idea what a cuban bakery is all about........any small Bakery in the area is better than Vecky......even el Brazo fuerte , who just opened a year ago , based in hialeah. for decades is better...where cuban Bakeries are Cuban Bakeries...!!!!!! Becky bakery at Pembroke pines...

I have been going to this place for a couple years, for cafe con leche mostly and I had no issues until one day recently. I came in for my usual and there was a young man, dark haired and on the heavier side, sitting behind the counter by the fridges. The ladies who have always been pleasant and wonderful, started on my order. Next thing you know, this man blew his snot in his hand and then flicked his hand hard enough to make a “PLOP” sound on the floor. Shortly after, the ladies asked him to ring me up. He rang me up with a used cup of purple cold medicine, which meant he was sick on top of it all! I was totally disgusted and I haven’t been back since! 😷 Someone who can do that while customers are there is someone who doesn’t care. God only knows the things he touched all day with that...