KFC — Restaurant in Penn Hills

Every time I come to this location, it takes forever to receive my order. One time I came through the drive-thru and I waited for several minutes before I drove away. Another time I came through the drive-thru and there were several cars in front of me. I sat for several minutes and the first car didn't even receive their food. Once again, I drove away. I will not be returning to this location. I decided to give this location one more chance; it was a big mistake. I ordered a 48 oz catering size of coleslaw. Instead I got 28 oz (4- 7 oz portions) of coleslaw. I returned to get my other 20 oz and was shut down. I said through the drive-thru speaker that I had online proof that a large coleslaw is only 7 oz., not 16 oz. And he still refused to give me the remainder of my coleslaw. Finally I let the guy know that I had ordered a catering size before, but he told me that they don't carry catering sizes. If this were the case, then he should have told me before I paid for the order. I asked to speak to the manager. The guy on the speaker was actually foolish enough to admit that his name was Andrew and that he was the manager. Andrew turned down my request. He was very unprofessional and rude. It would have been no skin off his back to just give me what he owed me. I warned him that I would call the corporate hotline. He actually encouraged me to contact corporate and immediately gave me the phone number. Corporate told me that this staff needs some training. I was also given a voucher to make up for my loss. If you don't like working in fast food, then get...

Update 8/16/21: Was in the area and in a pinch when my family requested KFC. Thought to myself that it might be a better experience. I was wrong! 10pc thighs & drumsticks and the thighs looked like this! Not to mention the inch of grease in the bottom of the bucket and seeping through it. Disgusting!! Never again! 7/7/21 at 5:38PM - Got into the drive-thru line. 5:45PM - Order taken, I paid & was told to pull around into their parking lot to wait. 6 - 6:07PM - I sit with 2 other cars waiting and watch a white female staff come out to smoke out back, 1 staff leave and 3 more staff arrive for work. 6:13PM - I call about my order & ask to speak to the manager (doors were locked). Total unprofessionalism! Staff yelled to the female manager who yelled back for me to call back in 5min. I refused saying that I'd already came through and was waiting in the lot. Then, I could hear the manager yelling at and disrespecting me so I asked for her name and was hung up on. 6:25PM - My order's brought out without my receipt. Staff refused to get it or give me the manager's name. Just emailed...

This is the second time that I have ordered chicken and waffles from this place and have not received Chicken and waffles. I just got a full refund for my meal because you guys refuse to send waffles with the chicken. I'm pregnant and now I'm mad and hungry because this is not what I wanted. Don't advertise something if you don't have it. And how about don't fill orders if you don't have something. At least I can eat my potatoes but it's hardly a complete meal and it's definitely not what I ordered. Save your time and save your money because now it's 9:40 at night and I'm scrambling to figure something else out because KFC ON RODI ROAD are INCAPABLE of filling an order correctly. I work in the restaurant business myself and I would be embarrassed if this was my crew and this was the work that they put out. And you want to charge almost as much as you would pay for a sit-down Chinese meal. The service is so subpar.... The prices should be...