No.1 Chinese Kitchen — Restaurant in Penn Hills

Two words: Absolutely horrible. The food is sub par to disgusting, but the service...oh, my is the service awful. We've eaten take out from here a number of times, and my husband who will eat pretty much anything does not like their food. We've also dealt with rude people over the phone and in person. We kept trying it since they are the only chinese restaurant that delivers, and when we get take out they are quite close to our home. We have been willing to put up with lower quality food and rudeness, since the prices are so low, but after tonight...no more. Tried to order takeout, had the guy on the phone talk over me, and for the longest time he just kept saying "uh huh" no matter what I said or asked. Eventually I gave up talking to him at all and I just listened to him say "uh huh" into the receiver for 30 seconds straight. When I asked if he heard my order, he said "uh huh", repeated my "order" of 3 things I didn't even mention, and then when I told him that's not what I ordered he called me "stupid".

Like really? The food sucks, the prices are just okay, and now you're calling people stupid? They are definitely the No 1 Chinese Kitchen, in the category of "Awful food and...

Their food is terrible. Their service is unremarkable. I DON'T RECOMMEND EATING HERE! My family and I moved to Pittsburgh 3 years ago, and unfortunately, they are the only Chinese place that delivers. We have had to fine-tune the tolerable vs. untolerable greasy stuff to eat by sheer practice. I called them after I had their egg fu yung and tasted dish soap (and not mine because we were eating on paper). I called them to let them know and the lady that answered the phone laughed in my face, told me "no way, I don't believe you" and I didn't have to eat there anymore if it was so horrible. How's that for service? I just wanted to let her know. She said if I wanted my money back, I better have more than 1/2 leftover and that I should bring it now or she wouldn't return my money. I tried to explain that wasn't my point in calling. I told her my toddler was sick, hence me getting delivery vs. pick up and she said "too bad". I stated that I wouldn't eat there again. Terrible service! They don't want their customers to come back?! I was so offended that she treated me like I was lying - about stupid egg...

We just bought a house in Penn Hills and we've been looking for a Chinese place in the area. A co-worker raved about szechuan palace in the Penn Hills Plaza. We went there a couple times for take out. The staff was very friendly and the food was good but nothing to write home about. Tonight we decided to try No. 1 Chinese Kitchen and I am so glad we did! The man on the phone was courteous and the woman who was at the front counter was so busy but was so generous to ask me if I wanted a free bag of crab rangoons (Um, YES PLEASE :D ) I had to wait a couple minutes but who cares? Free fresh crab rangoons! When I got home we were so pleased with how delicious everything was. The chicken was moist and well seasoned, the shrimp wasn't fishy like some other places and the sauces were thick and flavorful but best of all were the crispy super stuffed crab rangoons! We ate then ALL! Thank you No. 1 Chinese Kitchen for a great dinner. You've successfully won...