I eat out (solo & in groups) often & this one of the worst experiences I’ve had in along time! If you only care about food quality & not customer service than by all means visit, I however will NOT be back. The customer service was bad from start to finish. When I first walked in, there were 3 people behind the hostess booth -the host & 2 servers. I wasn’t immediately acknowledged by any of them, they continued their conversation. Even after the 2 servers walked away, the hostess turned around but kept his head down. When he finally acknowledged my presence I asked to be seated for 1, he said ok but didn’t move. He then started looking across the bar area to where the 2 servers were. He tried getting their attention, & they clearly were ignoring him. He then walked over to them & I watched them bicker from across the room. In my head I questioned if for reason they didn’t want to serve me. I stood there looking around awkwardly. When a guy behind the bar noticed, he called to the host to have me seated. The host responded saying something to the affect of having to make others work. (He confirmed my thought) He finally seats me, one of the two servers comes over & I tell her I have a birthday certificate to use & she says “I don’t know how that works” & just looks at me. So I asked if she would like to take it & get clarity, she said yes & took my drink order. She brought the drink back but never said anything about the certificate. I put in an order for apps -sushi & dumplings. In the next 20 minutes two more couples were sat at my table. Within another 15 minutes they were bringing out soup & salad for everyone. So I asked if my apps would be coming out soon & was told yes. One of the servers came back with a sushi app for the second couple to be seated after me. I didn’t get my appetizers for nearly 45 minutes after ordering, when the chef was already at our table.. The servers never returned to remove empty plates, replenish drinks, or ask if anything was needed.. I ended up not eating much of my entree when it was done. But because the servers never came over, I walked up to the hotess booth, & there both servers were again laughing with the host. I asked for a to go box & a check. The check was brought over without deduction of the certificate. When mentioned, the server responded “Oh yeah it’s in my pocket.” By the time she returned with the correct check, my card was already in my hand to pay, but she dropped the check and kept going. I went up to the hostess booth again, asking if I could pay up there. I was told a manger had to take the payment, which I thought would be good to express my concerns. When the manager came over I asked if tips were split between servers and chefs & he said yes. I began telling him I would like to tip the chef but that I wasn’t happy with the servers. & The “manager” cut me off saying that I would have to tip the chef directly & it would need to be in cash. He turned back to the POS system without asking WHY I was dissatisfied. I signed my check without tipping & left.. Customer service here is absolutely terrible from management on down, the lack of care shows and it’s unfair to paying guests. I’d also like to mention that the restaurant wasn’t very busy on this Thursday (11/30) evening. When I arrived there were only 2 other tables sat, & by the time I left 1 more. Making at total of 4 in the 2 hours I was there. Danielle is the name on my check, not sure which one she was of the two but they were equally unpleasant or accommodating. Really wish I knew the managers name, but he was an average height black man with graying beard.