KFC — Restaurant in Peoria

I'm extremely disappointed in EVERY experience I have at this location. Not only did it take me 15 minutes from the time I placed my order to when I left (in the drive thru) I was absolutely disrespected by the staff. I recently purchased a local high school football discount card which contains a decent amount of coupons for local businesses. This discount is a buy one get one free item from taco bell, that's it! When I purchase a coupon I assume there's an agreement between the company (A.K.A. Taco Bell) and the client (A.K.A. the high school that States that they've agreed upon this arrangement) but when I went to make my extremely incremental purchase I was EXTREMELY disrespected by the employees Fadi and Rosa. These employees mocked me and once I was handed a receipt and asked if they had a survey and what their names where they immediately realized i was going to report this and changed their demeanor. I've worked for the most profitable customer service company in the world and would usually NEVER leave this feedback but I feel its important these employees realize the effect they have on others. Maybe next time instead of DEMANDING my coupon (Fadi), simply request the guest present you with the coupon they offered you at the the call box when...

Not a pleasant experience at all. I ended up here only because it was too hot to drive to the restaurant of my intent. First thing was the disregard for Covid 19 precautions. I saw no masks or gloves. Their sign stated that what they are doing is using tongs. OK Fine. In spite of being the only one in line there was a wait to give my order and a ridiculously long wait to receive my order. Staff was multitasking without gloves or handwashing. Though I could smell chicken being cooked, the chicken put on my sandwich was flat, and not hot, fresh, or tender. The patty was shaped like a thigh and was stringy like one. I returned it and the employee argued about the freshness of the chicken. It took too long to redo the sandwich considering it's only a piece of chicken on a bun. So, wouldn't you think that they would find a fresher piece? No, it was exactly the same. The entire staff there needs a surprise inspection. No one should attempt to eat what I was served. Hopefully, this was...

Wanted chicken strips, was told must order a meal with a drink so ordered strips with a drink. Didn't even offer me a cup holder for the two drinks, as I spilled one when I got to the truck. This store has always messed up our orders, my wife usually check at the counter. This time I didn't check because it took them a long time to make it and my wife was not with me. I grabbed the order and went home to my sick wife. Got home and got two box meals with 3 pieces of chicken, not 3 strips. The biscuits are not even mouth watering anymore, that one of the reasons we come back. Lucy the cashier kept asking if I wanted dark or white so I said strips come in white so white, should of got the clue then. These people want $15 an hour, wish I could mess up as much as they do. I will not step back into any KFC/Taco Bell again. And will gladly tell about that locations inept employees. If I could give 0...