McDonald's — Restaurant in Perry

Today I ordered through door dash and my order came up to $127 that’s including the tip. I had ordered 2 KIDS MEALS WITH CHOCOLATE MILKS and they WERE NOT in any of the 4 bags they gave! Tried texting the door dasher about the chocolate milks and she’s said the female manager said everything was all there. I called to make a complaint to this McDonald’s and I was given to who I’m guessing is the female manager. I tried talking yo her about my complaint but she was being rude and would try talking over me almost the entire time after I made my complaint known. “Ok…. What do you want me to do about it?” “Is the door dasher gonna come back and get it?” “Are you going to come get it?” “I can’t deliver it to you because I’m at work and we don’t have a delivery service.” Well you could’ve done your job the CORRECT WAY and make sure as MANAGER that everything is there before it leaves the building/your hands or you could’ve offered a refund instead of disrespecting your customers who help pay your wage. On the app it shows there’s McDelivery so I mentioned that and her response was “Through door dash.” I just immediately hung up. I’m not willing to talk to someone who consistently talks over me and being rude over their mess up. This location frequently messes up my orders when I stop by. I get that things happen and I understand but it should never be almost every single time I go there. I worked in fast food restaurants for 11 years and I know for a fact that missing food/messing up orders should never happen frequently throughout a single work day. That makes for angry complaining customers and you’re not meeting the expectations of how much you should’ve made for the store for the entire day. I know for a fact you should never be rude to your customers regardless of how the customer is and how you’re feeling. I know as a manager expectations are higher under the company name. This entire store honestly needs retrained or replaced because this isn’t ok and unnecessary! I’m out money for 2 chocolate milks and didn't get the chocolate milks. I don’t work everyday to waste money on stuff. I guarantee the would say the same things if someone messed up their orders! FIX THE PROBLEMS OR...

Let's start with young lady taking orders how many times do you need to ask someone to speak up or clearly? Apparently 3 times. After repeating my order 4 times I pulled around to pay where I was greeted by the same young lady, who then opened the window just enough to yank my card from my hand and roll her eyes while doing it. After receiving my card back she slammed the window shut without handing a receipt. I sat there for a min, and she wouldnt look at me nor respond when I said excuse me and knocked on her window. So I pulled forward to get the order and was greeted by a little warlock who seemed to also be having a bad day. He ever so aggressively handed my wrinkled bag and then my drink, after asking for some jam he handed them out the window and said "here" he seemed to correct himself after I looked at him with the dad look that we all got as kids when we knew we were about to meet Jesus. It seems that the excuse was well we are short handed how ever everyone is short handed and to be blunt and honest the only ones who really work in fast food is the guys and gals behind scenes who I don't hear complain or get aggressive with my sweet tea. I assume the young lady was having a bad day cause she had to wake up and go to work because her tiktoks don't get attention or maybe her only fans page isn't taking off like she expected. But regardless customer service is horrible the food was wrong the sweet tea was not sweet. And to make the point further I get to work and a co-worker had the same experience with the same 2 people. 1 complaint won't effect a mass corporation nor will they bat a eye at this but I hope the next time the little fun size gal rudely takes someone's card I hope its someone from the deep south who will jerk her soul out and curb stomp it. So to wrap this up, the two individuals bless...

Update I decided to give them another try. I now do curbside pickup and very rarely is the food old or made incorrectly. I'm not sure what changed, but they are doing a much better job now!

Everytime we go here, something is inevitably messed up. Whether it be the cold and soggy, sandwich(es) are made wrong, employees are rude, etc. Today was kind of the last straw for me. We ordered in the drive through and, as usual, the employee was not friendly. We ordered two McChickens and a LARGE Big Mac Meal with no ONIONS or PICKLES. The employee was in a rush and immediately told us our total, without giving us a chance to look at the screen and make sure he put it in right. So we pulled up to the window and paid. Went to the next window and the employee handed us a medium drink, then shut the window. We were supposed to get a large. So, when he opened the window back up to hand us our food, we held the cup up and tried to tell him that we got the wrong size. He shut the window AS WE WERE TALKING TO HIM. It took my husband yelling "We are talking to you," for the kid to finally open the window back up. He handed us a large drink and told us to keep the medium. We went home. (My mistake, I should have checked the food to make sure it was made right because it never is.) We took out our food and the Big Mac had literally just a tiny, dime sized dab of sauce, two pickles, the patties, and cheese. Not only did they mess up the no pickles part, they didn't even put lettuce on it and it had practically no sauce. Surprise, surprise. At this point, I'm just flustered, hungry, angry, and didn't want to go back to the store, so I ate the sandwich. It was the DRIEST, most pitiful burger I have ever eaten. The Perry location has always been bad, but it keeps getting progressively worse. This store needs...