BIGGBY COFFEE — Restaurant in Perrysburg

I'm not sure if yall have a bunch of teenagers working in the evening or what, but my experience trying to place a Door dash order today was absolutely unacceptable. I attempted to place an order at 6 pm and first the order was canceled with no reason why. The app prompted me to order again because it thought it was declined in error. I placed the second order at 6:20 pm. This store does not close until 7 pm and is only 3 miles from my location. Apparently the employees really didn't want to make an order this close to closing time even though my dasher was already in the area. Instead of canceling my order they accepted it and just didn't make it. My dasher arrived at the store at 6:50 pm only to discover the store was already closed. After over an hour waiting for my order I had to contact door dash support to get a refund. I worked in food service for 12 years and I can tell you this is the worst customer service I have ever experienced. Through out this whole experience there was absolutely zero communication as to why I couldn't get my order. If yall don't want to fill door dash orders an hour before you close then you should disable ordering after 6pm. Other wise, if yall are open til 7 pm you should be serving customers until 7 pm. Shame on you...

Revising my previous review: there were years of heavy turnover making seeing a new employee constantly meant I never knew what my regularly ordered drink was going to taste like. Nowadays, I do see a lot of familiar friendly faces and there has started to be strong consistency in the making of their specialty drinks! I'm impressed even in the more nuanced orders that we sometimes have and how they've really come into their own with balancing the level of their wonderful array of flavors with their unique roast. Iced Caramel Marvel on their 30'th Anniversary for $1.50 was a nice iced surprise and the service was kind, quick, and considerate. Delicious drink and always worth stopping in to use their most recent deal from their Facebook Page of Mailing List (one of the few I don't...

This company is a horrible place to work for. They have very poor communication with all their employees. I was scheduled for a shift and after another employee from a different store comes in I was being harassed and bullied. The Gm sent me home as I would finish my training on the following Monday. I then got a call from the assistant manager that Sunday stating I was being fired for walking out which was complete BS as I never walked out! They thw. Tried to withhold my last paycheck untill I called corporate 6 times they finally have my paycheck at a store I never even worked at. They now refuse to fill out the employment verification form that I dropped off for or off proof thatI no longer work there. They do not properly clean any of their stuff nor...