Burger King — Restaurant in Peru

My experience at this Burger King location was anything less than pleasant. I was picking up a mobile order for my family. They in total forgot 2 sandwiches and 2 ice cream cones. No big deal. I go inside with my bag and receipt and wait at the counter. One girl walks in from outside, walks directly in front of me, passing and ignoring me at first. She speaks to another employee and finally greets me. I proceeded to show her my reciept, explain that I was missing a whopper, and 2 ice cream cones. She calls to the back for someone to make a new whopper. I do not hear the entire conversation as it took place on a headset, however the girl who had helped me, did say "She doesn't seem like she'd be lying", to immediately assume this is a bit dramatic but I've worked in fast food before, maybe they had a hard night, so I stand and wait. We get the whopper, still no cones, at this point my dad has come inside as well, and we have to flag down another employee for those. We go back to our car and take off, as I am checking our bag one more time, I realized we are also missing a chicken sandwich. We turn around, go back, and my dad goes inside, again, with bag and reciept in hand. He talks to a lady who presents herself as the manager on shift. He explains that we were just inside to retrieve missing items, and didnt realize this was also missing. He, again, offers her the bag to look in, she proceeds to snatch the receipt from his hand and go to the back. She comes back and proceeds to tell my father "I will make it this one time but you were already in here and recieved this food." I would like to reiterate that both times the bag was brought in, with the receipt, to show what was inside. At no point were we rude or impatient, and stayed very respectful and transparent with the workers. My dad, understandably, is irritated by this accusation, denies the remade sandwich, then asks for his money back, to which the manager lady says she will not do that and we would have to take it up with the general manager the next day. To say I am disappointed is an understatement. It is one thing to forget food and make a mistake, it is another to take that frustration out on the customer. I am not upset over a snadwich, I feel it is in no employee training to accuse your customers of being liars and/or theives. I have never left a fast food restaurant feeling more embarrassed and upset in my life. To be humiliated in a lobby of strangers, by fast food employees no less. To the general manager or any other supervisors, please coach your shift leads, and employees how to approach these situations in a better manner, and how to properly assess orders before hustling them out the window to save their...

Over the last year I have yet to actually get what I have ordered at this particular Burger King. Mainly it's been the drinks , if you go through the drive up and order a Diet Coke you will get a caffeine-free Diet Coke. After making sure that I have specified that I would like a regular Diet Coke not caffeine free more times than I can count and still getting it I've given up. According to the area supervisor the manager at this particular Burger King claims that the reason for caffeine free diet coke to be at the window as they have had so many requests for it more than they get for regular diet coke... I find that extremely hard to believe and would love to talk to some of these people. The reason though for the abysmal rating for this particular Burger King is this as well as missed items from about every other order last time was when I ordered I never 2 combo along with just a single junior Whopper and a drink didn't receive it was charged for it and I am just fed up. All I can say is that the food I've received has been very good when I received it the service though is lacking from what I can only assume is bad training. Just one...

Our order tonight included a junior whopper with only ketchup and pickles....they made it with only tomato, onion, lettuce, cheese, and mayo. It also included a whopper with only cheese....they made it with only tomato, onion, pickles, lettuce, ketchup, and mayo. We took them home to eat without looking in the bag. So both whoppers had to be thrown away as they were inedible and we hate mayo. The last time we ordered through this same drive through I got a whopper with only cheese and they gave me cheese and heavy mustard. I had to throw that away too as I hate mustard. At this point we have wasted more than $15 in the last week and a half on incorrect and inedible food. I realize we should have checked before driving away, but not sure why the employees are incapable of reading the orders? It isn't just one mistake, they literally made the exact opposite of what we ordered and what was on our receipt. Beware if you order through the...