Starbucks — Restaurant in Petaluma

I recently had what can only be described as a disastrous visit to Starbucks, an establishment known for its consistency and quality. Sadly, this experience was a far cry from the norm, leaving me with no option but to share my dismal encounter.

Firstly, I arrived at the Starbucks location with high hopes for my favorite morning coffee. I was met with an excessively long line of customers, which is not unusual, but the service was abysmally slow. The baristas seemed disorganized and overwhelmed, taking their sweet time to prepare orders. I waited for what felt like an eternity, watching the minutes tick away as I grew increasingly frustrated.

When I finally reached the counter to place my order, it became evident that the employees were uninterested in providing even a semblance of customer service. They barely made eye contact, failed to offer any greetings, and barely mustered a half-hearted smile. My attempt at engaging in polite conversation was met with dismissive responses, leaving me feeling like an inconvenience rather than a paying customer.

To make matters worse, my order was incorrect when it finally arrived. I ordered a caramel macchiato, but what I received was a vanilla latte. When I kindly pointed out the mistake, the barista seemed irritated by my request for a correction. After a prolonged wait, I received my corrected order, which was lukewarm at best.

The dismal experience didn't end with my coffee mishap. The seating area was in disarray, and tables were left uncleared. It appeared that the staff had little interest in maintaining a clean and welcoming environment. I had to clear a table myself, which only added to my frustration.

As for the food options, the pastry display was woefully lacking. Many items were sold out, and the few that were available looked unappetizing and stale. It was evident that quality control was a low priority for this particular Starbucks.

In the end, I left the store feeling utterly disappointed and dissatisfied. This experience was a stark departure from the high standards that Starbucks is known for. It's disheartening to think that a brand that has built its reputation on consistency and customer service could allow such a poor experience to happen. I hope this review serves as a warning to others who might be considering a visit to this particular Starbucks location – you might want to...

As I am writing this review, which I never do, I am still in shock with the way my husband and I were treated tonight at this location. I have been to a lot of Starbucks in a lot of different States and Cities and have always been treated with respect and kindness, friendliness, great customer service! Tonight 12/13/2024 , we came into this location at 9:26, which is 4 minutes before closing. My husband was looking at the menu for a couple of minutes, the first thing said to us was from the only female there “We are closing in 2 minutes.” My husband ordered a drink right after. While waiting for his drink, I quickly used the restroom. Once I came out of the restroom, my husband was going in to use the restroom and the female worker was saying we are closed, we need to lock the door, my husband had no clue she was talking to him, he would never have thought we would be treated like that at a Starbucks. While he is in the restroom, I told her, he will just be a minute. The female worker said we were being rude for making them stay past closing and we needed to leave for safety reasons. I asked for her name and she wouldn’t provide it. My husband came out of the restroom pretty quickly and we left. I let her know I was going to let it be known how we were treated. We will not be back at this location, I really hope you take this complaint serious because if this happens to us, I promise, it’s happening to a lot more customers. I’m reaching out to...

If I could give this place 0 stars, I would. We stopped on the way home from a trip to go to the bathroom and get some coffee. Upon walking in I thought this should be a short stop...Boy was I wrong. I ordered a hot coffee black coffee and an iced green tea. Two easy orders. I went to the bathroom, which is unisex and it was covered in urine everywhere. On the floor, on the seat, on the wall, everywhere. I was very disgusted. Then I got my hot coffee right away and my wife's order took 15 minutes between five employees to prepare. Two of them were serving the drive thru, one was standing in front of the register and the other two were walking around pretending to work. It took 15 minutes for us to get the iced green tea. Finally we were ready to leave this place. I grabbed took my coffee to place it in in my car's cup holder and it exploded in my hands and all over my tan leather seats and center console. Coffee in every little nook and cranny you can think of as well as my shirt. It took us 20 minutes just to clean everything up. The Starbuck's employee had not secured the lid. I wish I had never stopped here. If you see this place on the map TURN AROUND! It's not worth a...