Coopershill — Restaurant in Peterborough

We have been to this restaurant several times before, and have celebrated my youngest child’s birthday there since 2021, when she turned 20, but this recent time, her 22nd birthday, the bartender claimed that she thought my 23 year old daughter’s and my 22 year old daughter’s Massachusetts ID’s were fake, along with her 25 year old boyfriend’s ID, and she refused to serve them alcohol. The disappointing experience began the Thursday prior when I called to make a reservation for Sunday for six, and when we arrived they had no record of our reservation. We were treated extremely rudely by the female bartender who had no basis to believe that their valid ID’s were fake, and their drinks have become smaller and their portion size smaller as the prices rise. The five of us will never visit this establishment again, their food is mediocre, and they are incredibly unprofessional. I would recommend the restaurant Watermark very near to this disappointing “Irish” pub, Irish in name only. We spent nearly $400.00 at the other restaurant and received better service, better food, and better drinks. My grandfather is full Irish and he would be appalled at the rudeness and unprofessionalism displayed by their uninformed and ignorant and rude staff. I would suggest that no one ever go there, go to Watermark with beautiful views and respectful staff. I will never darken the doorstep of Coopershill again, and I will tell everyone I know to never ever go there, as will my two daughters and my daughter’s boyfriend, we are planning a word of mouth boycott of this “Irish” pub, how dare they consider themselves Irish, they are the epitome of the ugly Americans, and they are a disgrace to the Irish heritage, I have never been so poorly treated at a restaurant, and I won’t soon forget it. My sincere hope is that they go out of business, and I will do everything in my power to assure that it will be so, word of mouth is powerful, and we know many people who love to patronize good restaurants, we will steer them clear of this sad excuse for an “Irish” pub, and their walks are decorated with Irish language sayings they must not understand, because they have done the exact opposite, I have never been so insulted or felt so insulted, I hope they go out of business and will tell everyone to avoid them like the plague until they do. Never ever again will I spend one cent of my hard earned money at this pathetic, sad, and imposter if an establishment. To the owners and the bartender, you have no idea what true Irish hospitality is, go out of business and save us all the trouble of your embarrassment to Irish people everywhere, I’m disgusted, outraged, and thus is the first of many reviews expressing my displeasure. I look forward to many months of reviews that express this exact message, to those looking for a fun, relaxed place to share good food and drink with friends, AVOID THIS PLACE, they do not know the meaning of hospitality, they water my precious time, and I’ll do my level best to be sure that most people who live in New England will know to save the trouble and avoid this awful, reprehensible “restaurant”, which I put in quotes because I don’t know what these people think they are going to get out of refusing people well of age alcoholic beverages, but they have accomplished only our ire, and it is deep. I’d like to see this place sink, and go out of business, they are rude, and terribly unprofessional, please, do yourself a favor and go somewhere, anywhere else. I hate this restaurant, I feel insulted for my children and myself, and I regret that I ever spent any money there, I’d like a refund, awful, awful, awful restaurant and not Irish in the least. Avoid this place at all costs, they are the worst restaurant I’ve ever ever ever been to, ever. More reviews to come for this restaurant that should close their doors and apologize to the community for the pathetic attempt to imitate anything remotely Irish. I hate this restaurant, and you will, too, avoid them...

I’ve eaten here about a dozen times. Usually, it is very good food and service. We even brought 15 family members here for Thanksgiving dinner the year before Covid because we liked it so much. Once, they served my brother a shepherd’s pie that was cold in the middle, but that was the only issue before tonight.

Tonight, we had major problems!

My wife ordered a cocktail and when it was delivered, I ordered a beer and we also ordered our food (just fish & chips and a brisket sandwich). We waited 45 min and noticed that a table that was seated 15 min after us was given main courses. Then the table next to us was served an app and then their main courses after less than 20 min waiting, while we were now waiting for over an hour.

Our waitress had not visited us since she took the order and so I got up and waived her down. “All the people who came in after us are eating after waiting 20 to 30 minutes, but we are now waiting for over an hour”, I explained. “I haven’t even got my beer and you haven’t come to check on us”.

She responded, “The kitchen is just really busy tonight. I’ll go check on your food. Where are you sitting?”. She didn’t even remember us!

10 minutes later, she came over with no beer.. “They are just so busy in there and they are in terrible moods.”

“And where is our food?”

“Well, they must have lost your ticket.”

Before submitting our order again, I realized that she never apologized and she only blamed the kitchen even though she never checked the order for us and never even brought my beer. Totally out of the ordinary for me, I was quite upset and said “We are not going to wait any longer. We are leaving.”

Our waitress then apologized. She lied and said she was the only server, but the table served quickly next to us was handled by another lady.

My wife said, “You should comp my drink for all these problems.” She left without response and returned with a bill for the drink! I gave her my card and when she came back for signature, my wife again said “The least you could do is not charge us for that drink”.

She agreed and just walked away, so we just left.

What a disappointment! I’ve never had a restaurant lose my order and would have expected a manager to come out and apologize, offer free desserts or some gesture that acknowledges the total screw-up.

I cannot go back there anymore. It was just so bad and I don’t want to see that...

My boyfriend and I went in for dinner on Saturday night. We were told it would be a 25-minute wait and the hostess would text us when our table was ready. We told her we would wait and grab a beer at the bar. 40-ish minutes go by and we notice other folks who came in after us are seated and ordering, so I ask the hostess when we should expect to be seated. She said she texted me twice 20-minutes ago and I never answered so she filled our spot. I never got her texts. Meanwhile, we had been sitting directly next to the hostess stand the entire time. Poor service to just text and not call out a name...or even make eye contact with us when we checked in with her 20-minutes prior. She told us she could get us another table in twenty minutes. We told her we would just eat at the bar since we were very hungry at this point. From there, we ordered and were told they were out of hamburgers. It was over an hour to get a reuben sandwich and cottage pie. We told the bartender we would just take it to go as it was 8 p.m. by that point. They let us know they found an extra hamburger (uh, where?) and we said we would just like our food as soon as possible to go. We were super bummed as it was our first time trying this, it was recommended to us, and I'm Irish! The food was just alright by the time we got...