This will be the last time I will ever go into this subway, and maybe any subway, ever. There were only two people waiting in line. The first person ordered 4 subs, they didn't know what they wanted or what the other people they were getting food for wanted, so that took a little while. No big deal. The second customer was a man and his son, they knew what they wanted, also no big deal. My daughter and I were waiting in line now for 10-15 minutes, there was only one person working, I get that, lower overhead, keep cost low. Ok. What pushed me over the edge, was the online order who walked in as I have finally made it to the front of the line and was taken care of before me. Who also didn't really know what they wanted on any of their 4 subs and I had to wait another 10 minutes before they were out the door and I could be helped. 25-30 minute wait for my daughter's 6 inch sub.
Nope never again.
The management needs to help their customers and reduce the stress of their staff by having another person on staff around the dinner rush. Losing customers in a small town this way can be very bad for business.
The how much did I spend per person figure was less than $5 for food, and ~ $100 in non...
Read moreAfter ordering the same sandwich twice a week for a month, I was informed today that they don't make the sandwich the way I ordered it. (Hotshot Italiano all salami, no pepperoni.) To be clear, I have only been going here because the choices in Mercersburg are limited, at best. I have stood by without complaining when I have been charged a different price for the same sandwich every time I ordered it depending on who was working. I have not complained when I asked for my sandwich to be assembled a specific way, and it wasn't. Today was the last straw. The food is, well, Subway, not some Gordon Ramsay gourmet fare, the service is slow, and most of the staff are indifferent at best, or wholly disregarding of customer requests, at worst. I don't recommend this location AT...
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