KFC — Restaurant in Pflugerville

Terrible, unapologetic service.

I haven't been to a "KFC" in years but had a craving and was in the area. I should have listened to the highlighted review on the map that said the drive through service was bad, but I took my chances.

I ordered a very typical order (tenders) and was told to pull around to the parking lot. I was a little confused as there was no line and it was early afternoon.

I pulled around and there were three other cars in the parking lot. It soon became obvious that all three were doing the same thing I was (waiting on a drive through order). The guy next to me finally had his order brought out, but something must have been wrong because he went inside with his order.

After about 15 minutes (really) I went inside to ask for my money back. No other customers were in the store except for the other guy waiting for whatever was missing with his order. Fully staffed, two other people on the line, one in the drive through (nobody being helped) and one manager who avoided me. The manager finally gave my money back (voided the order) and with a look of disgust gave me back my card. No apologies. Nothing.

My craving for "KFC" has forever...

Placed an order on doordash app. Went to the drive-thru 20 minutes later to pick up my order, and they tell me my it isn't ready. Then they asked me to drive around to the other side of the store and park, saying they'll bring it out to me. And keep in mind, there weren't any cars behind me in line, so this really makes no sense whatsoever. Including myself, there were a total of 4 doordash cars parked and waiting to receive their food. 10 minutes pass, and still bupkis. I decide to go back to the drive-thru, and a different guy at the window gives me the same spiel! 😅 I asked the guy what's not ready, and he says we still have to make the fries. I asked the guy how does it take 20 minutes to make an order of fries?! He looks at his co-worker, then looks back at me, and says oh, we're out of fries. 🤣 I was like just sub it with mashed potatoes or something!! He's like oh, okay... and finally I got my food. I'm assuming they're intentionally messing with doordash pickups for some reason? But aside from that, this location has always been subpar. Not sure how it's possible, but their chicken is never as good as other KFC branches. They are the...

Went to KFC in Pflugerville Texas today. Ordered a four piece meal with crispy breasts And a tender meal. when I got to the window they said they only had two breasts, one crispy one original, and the crispy one was “a little overdone”. I went ahead and said okay and so also ordered a two piece crispy chicken dark meal ( because they only had dark meat) when I got home. I realized they gave us the wrong sides, only one breast. The other was a crispy thigh. Forgot to give us the sauces for the tenders And gave me original dark meat chicken instead of crispy for the dark meat I didn’t even want. and now they won’t answer the phone. Oh yeah, and they were out of ice and soda so we got warm tea instead of an ice cold Dr Pepper.  they also told us it would’ve been 17 minutes before we could have gotten breasts. Lastly, we ordered cherry poppers as a dessert and just as she was handing me my bag she said they were short one popper so she threw in a coleslaw. My son told me I should’ve gone to Parmer and Metric and next time and every other time after that I...