Papa Johns Pizza — Restaurant in Pflugerville

Places an order online and didn't get order for an HOUR and 1/2 later. PIZZA WAS ICE COLD. I had to drive it back to them because they used doordash to deliver for them. When I got there a lady remade it but as she was making it, her husband and little son showed up. The kid was maybe 2 yrs old and ran to the kitchen area as she was making my pizza and was playing with a green to bucket he brought in. Her husband goes behind the counter and starts kissing all over her neck. I told my husband to just ask her for our money back because she didn't speak English so I couldn't communicate with her. She continues to make the pizza and after she puts it in to cook she picks up her son and walks off to go chill with her little family. The other guy there gets my pizza out the oven, box and cuts it for her. PAPA JOHN'S PLEASE KNOW THAT IT'S NOT SAFE TO A KID TO BE BACK BEHIND THAT COUNTER! BUT I GUESS THAT'S WHAT YALL ALLOW! I WILL JUST STICK TO PIZZA HUT! THANKS FOR RUINING MY...

I ordered a pizza. The driver took it somewhere else and tried to give me someone else's pizza. Then he went and got my pizza (which had been in the hands of someone else, of course). I refused that, since who knows what may have been done to it. Then I called the store to reverse my credit card transaction. I waited on hold for 10 minutes and 53 seconds, only to have the phone system disconnect me. In the next call, I got someone who was clearly not too versed on the system. Who knows whether the transaction was actually reversed? So now I'll have to watch my credit card account for a couple days.

Given that delivering the right pizza to the right address is more than they can do, I can find somewhere else to buy a pizza.

Edit to add: I tried again. I put the gate code and my building number in the instructions, and the driver took it to the wrong building. Reading is more than these "customer service" people can be...

UPDATE (2/15/2018): I've attempted a few more times with reasonable success at getting mixed orders of GF/non-GF pizzas here and they've had crusts the last 2 times! I think this is reasonable progress and have adjusted my review accordingly. Overall the pizzas are decent and I appreciate that they are improving the availability of crusts.

---Original below - out of date---

If you're gluten free, you're out of luck here. Papa John's advertises gluten free crusts on their website now and you can even order them....but don't expect to get them from this store...ever.

After an initial success the first time we tried, several times in a row now over a couple of months of ordering, we have been called and informed each time that they are "out" of GF crusts. Something tells me that they just don't ever intend on having them again.

If you don't require GF crusts, well, it's a run of the mill...