I really wanted to like Pflugerville Taco House, but my repeated experiences there have been disappointing due to significant issues with their orders. Today was the final straw. I went in person to order breakfast tacos and a burrito. Since I’m lactose intolerant, I specifically requested no cheese or dairy on my tacos. Despite this, they added cheese to everything except one taco.
For the burrito, I clearly stated multiple times (7 to 8 times), I wanted only meat, cheese, and potatoes. I explicitly told them not to add anything else, but luckily, I checked the burrito before leaving. To my frustration, it had onions and bell peppers—ingredients not even listed on the menu. My wife is allergic to onions, and I had been extremely clear about what I wanted.
When I pointed out the mistake, the staff member blamed the cook, though it was evident she had entered the order incorrectly. She initially denied responsibility but eventually admitted her error after showing me the ticket, which had instructions like “no pico de gallo” and “no avocado.” I reiterated that my request was for only meat, cheese, and potatoes, yet she insisted that’s just how their burrito is made. This was confusing and frustrating, especially since the menu only lists it as a “steak burrito” with no mention of fajita-style ingredients.
When I questioned this, she told me to stop having an attitude, which only escalated the situation. At that point, I asked for a refund, but her dismissive attitude—repeating “that’s how the burrito comes”—was the final straw. I decided to leave without the burrito and refund because I was too frustrated to continue the interaction.
While their sausage tacos are decent, the customer service and overall handling of food allergies and preferences are unacceptable. I cannot recommend this establishment and will be finding another place for breakfast tacos...
Read moreI went prior to the pandemic. Pflugerville Taco House is small and unassuming. I actually missed them the first time driving around looking for it. Once inside, it's a pretty small yet cute shop. There's tons of framed inspirational quotes all over the place. We ordered the Carne de Res, Mole, and Barbacoa and waited as they made everything fresh.
We came in at the right time because it got super busy and line was out the door. The rush just made us more excited to taste the food. Despite one person working the register and bringing the food, she was extremely sweet and friendly. That truly does make all the difference in the world!
As for the food, the Carne de Res was tasty. I was expecting the Mole to be more pasty rather than runny based on having it earlier elsewhere. No idea which is more authentic but I liked it more at the other establishment. The barbacoa meat was tasty but the taco itself was pretty basic. In all 3 tacos, I felt the tacos could have benefited from some complexity such as seasoning of the onions, adding tomatoes or garnishing with cilantro etc. The green sauce does help in elevating the tacos further though.
I was still hungry so I tried a catcus, egg and cheese breakfast taco and this was delicious.
Overall, they were good tacos, decent sizes with low prices. Due to that, the friendly service and proximity to my location, I am definitely looking forward to coming...
Read moreWe’ve picked up breakfast several times from here. All of my family, even kids love it! It is a “locals favorite” around here. All word of mouth I have ever heard is all positive. I’ve run into friends when stopping in. It’s a tiny entrance in the historic bank building on the Railroad side. One of the times we were entering I had someone pull up right outside their door, roll down the window, and ask where Pflugerville Taco House was. “Good news, you’re here!” When you go in it’s tiny. There are 3 tables you can “dine in” at. We pick up because their tacos stay hot for a long time since they are fresh made to order, and it’s easy to tote them home to enjoy. They will custom make your order. It’s not a speedy fast food joint. It’s people making real food from scratch, and for us, it’s worth the short wait. For 10 breakfast tacos (2 of each kind we like) it takes about 10-12 min for them to come out. You go up to counter, look at menu, order and pay. Then hang out, get a drink out of their display for your order, and probably talk to locals or stare at a phone. Parallel park on the street, or traditional parking spaces on Main Street in front of the old bank then walk around the corner. It’s delicious. It’s local. It’s kind people. We’ve been there about 4 times for take out (order walk in and wait- but you can call ahead). My family would...
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