Big Al’s unfortunately just lost a family of long term customers. We love their food, pizza, and Stromboli’s and order frequently from here. We ordered tonight and clarified the ingredients we wanted on a Stromboli multiple times. When the food arrived we realized it was wrong, so we called and respectfully asked if we could get the correct food since the order was wrong. Whoever was on the phone tonight was disrespectful and had a lack of customer service. After being hung up on we called back and asked to speak with a manager to hopefully dissolve the wrong food issue with someone in a better mood and the same woman answered the phone and said there was no manager or person in charge to talk to. I’m not sure if she had a bad night but there was no way for her to talk to us the way she did. We are consistent paying customers and owners of a small business so we know how hard it is to deal with the neighborhood and customers etc. when they have issues but we also recognize customer service is the core to this business. Disappointed to say the least and will not be ordering back here again in fear of our food being messed with.