Black Ice — Restaurant in Philadelphia

So me and my family decided to try this new black owned business out based off of what we saw on instagram, I will say this please don't believe everything you see. When entering the establishment it isn't welcoming no one said hello, there was no menu to even purchase any of the things we saw on instagram so we just purchased 3 small cotton candy water ices and a pizza pretze, the water ice taste nothing like cotton candy more like strawberry lemonade and we waited almost 10 mins for a pizza pretzel that tasted horrible. So I decided to go give a review on the post explaining about my experience and got blocked then the next morning a male tagged me and was like I must've been dreaming because they have everything that was posted and I responded and said if your the owner and this is the way your respond to your customers very sad and unprofessional response and I got blocked. They say support your own kind no thank you. If I could give no stars...

This store keeps acting like they are something they are not.. they are extremely disrespectful and every time I call them out on it with proofs including photos and videos it’s being said that I am personally attacking the store yet this is an honest review i tried to tell you about via instagram but was blocked which is why i came to google. when you can no longer find a store that means that person has been blocked i can no longer see the store on my instagram all because you can’t take constructive criticism about how unprofessional this place has been & i’m not the only one have receipts from other people who have been here. Just because you have some loyal customers and continued customers doesn’t mean anyone else as not been scorn in the process please be blessed and...

We travel from far just to satisfy our sweet tooth and are frequent flyers to this shop. This is by far the best ice cream and water ice. The staff are very welcoming and friendly. My daughter enjoyed the experience of trying new flavors. The staff were very patient with her. We even enjoyed a light evening snack of soft pretzels and kabobs while enjoying the outdoor seating. The ambiance and music was very soothing. My smoothie was very fresh and perfect. We even made sure to order ice cream and water ice for the road. I highly recommend this place and will be here year round. Their featured black ice cream has a very unique creamy flavor and texture. Love...