Burger King — Restaurant in Philadelphia

I had the worst experience I’ve ever had at any fast food restaurant at this Burger King. I arrived at the drive-thru at approximately 6:15 p.m. and didn’t make it to the window until 6:40 p.m. After waiting all that time, the cashier informed me that my order had never been rung up and asked if I could place it again at the window.

After waiting another 10 minutes, I asked for a refund. Instead of handling the situation there, I was asked to come inside the store. When I did, I was greeted by the so-called “general manager,” who was unprofessional and dismissive. He claimed I had only been waiting for 4 minutes, which was far from the truth.

I requested a refund again, and the general manager told the cashier that I hadn’t even paid! I had to pull up my digital receipt to prove that I had. The lack of professionalism and organization was shocking. This is, without a doubt, the worst fast food experience I’ve ever had, and I wouldn’t recommend this Burger King...

Went through drive through took almost 5 minutes while @ the speaker for her to take my order with 1 car that was in front of me by the time I placed order and made it around by the window the car in front was pulling out she poked her head out the window and put her hand & head outside the window & waved for me not to pull forward to the window sat there for about 5 minutes then she looked outside the window and waved me to pull forward I have never had anything like that ever happen to me in a drive through!!!! Then didn't say a word asked for my $ handed me my food & that was it... had I had a way out of that drive through inbetween ordering & that window incident I would of just pulled off & not given her my $ and just went somewhere else!!! Terrible terrible customer service especially for a place that wasn't busy in or out of the place, had it been busy I would of understood but it wasn't by...

i never write reviews but this burger king has to be the worst in the united states. i’ve been here about three times and all three times have been the worse experience. all of the staff have nasty attitudes and are just straight up rude. customer service must not be part of training at all, they definitely hire anybody that can get there. they always make you pull up to the front doors, i guess to make their times look good, and make you wait 15+ minutes for your food. and i only order for one person so it’s not like i’m ordering a lot of items for it to take so long. and on top of that, the food comes cold? if i’m waiting that long i at least expect the food to be fresh?? honestly, don’t waste your time or money on this burger king i definitely won’t be back a...