Dave & Buster's Philadelphia - Franklin Mills — Restaurant in Philadelphia

I decided to take my family out for a joint birthday celebration for my daughters. My family is large (party of 10) and Dave and Buster's is one of our favorite places to go. Upon arrival we were directed to the hostesses to be seated and that's when our night of fun became a night of disappointment. When one of the hostesses saw us coming she immediately rolled her eyes and turned her back to us as we stood there patiently waiting for her to address us. When she finally turned around she did not greet us nor smile and I immediately felt uncomfortable and like my family and I were unwanted. So I decided to greet her instead and informed her of our party size and that we would need a high chair. At that time a couple walked over to where we were standing and the hostess once again turned her back to us and greeted the couple, grabbed 2 menus and seated them. As we stood there appalled by what just happened another hostess walked up, greeted us with a smile and asked us how many were in our party. She put our name on the wait list and told us that there was an hour wait and suggested that we go to the game room to enjoy ourselves until our table was ready. While in the game room my husband ordered and paid for a drink and appetizer for himself while I took the younger children to play games. The wait wasn't as long as anticipated so when we got the call to go to our table he brought his food and drink with him. Before we could get all of our children settled, the waiter unwillingly asked us if the food and drink were paid for and that the hostess (the rude one) told him to make sure we weren't trying to get out of paying. Shocked, embarrassed and disgusted we informed him as she stood glaring at us from less than 3 feet away that the food was in fact paid for. He apologized and walked over to her to tell her that we paid. She looked at us with disdain as she walked by with her coat on and bag in hand (I assume it was the end of her shift). We never saw her again and the rest of the night went well. With a family the size of mine it takes a lot of planning and effort to pull off a night out for all of us at the same time. If it wasn't for the fact that we were there to celebrate my children's birthdays I would have left but I didn't want to cause a scene nor disappoint my family. That "hostess" should not be working in customer service. The way she treated my family and I was disgraceful, rude, and without reason. All we did was walk through the doors smiling, excited and ready to celebrate our children. I was able to address the situation to a manager before I left and he assured me that he would speak to her and he apologized for her behavior. As a PAYING CUSTOMER (by the end of the night we paid $400 food, drink, games) and human being I unfortunately expected more from this establishment. My husband and I work very hard to provide for our children. They are great little people, respectful to others, honor students and do not deserve to be made to feel nor to be looked at as if they are anyone's burdens. I will have to think long and hard before considering if we will ever return to our once...

Dave and Busters at the Franklin Mills location has to be by far the worst customer oriented place by far! Last night I went into D&B with a group of friends celebrating a 21st birthday! I decided to call and give a heads up knowing the didn’t take official reservations, after waiting on the line hitting 0 for an operator 6 times the phone was finally answered. After explaining my situation the lady said oh okay and hung up. I arrived there 45 minutes early to get on the wait list and basically was told they don’t do reservations even though I was physically there. The dining experience was trash to be honest. We ordered our drinks and the drinks were mixed up not rung in correctly honestly. I personally had no issue because the server brought 3 cokes to the table and I was the only one who ordered one. We ordered our drinks and appetizers at the same time and the the nachos we ordered came out wrong and we were told they would fix it and it would only be a minute and it took 30 to fix. We sat there for about an 30 more minutes before we actually ordered our food. 45 more minutes go by when we received our meals. Well 6 of the 13. When the server realized they weren’t all out she brought another dish, one by one. My food was cold from the jump, but was basically frozen because I tried waiting for everyone else’s food. We did briefly talk to the manager I think her name was Selina? She wasn’t wearing a name tag and when I asked the other manager he refused to answer. She basically justified this horrid experience by saying that we all have bad nights. I don’t know about y’all but if I have a bad night at my job the manager goes above and beyond to fix the problems. I could really tell the she didn’t care when my friend ordered a burger with no lettuce and got it with it anyways after she specifically took care it. Half of the table just boxed their food because we were so annoyed by the situation. I love d&b arcade, but didn’t get to play because I was so enraged. My suggestion to you is if you want your birthday ruined go to Dave...

So I decided to throw my nephews 11 and 2 on Monday birthdays party there. I was hesitant at first because of all the bad reviews but I was just like you know what let me try because that what they really wanted so we got there the plates was dirty as hell the silverware was dirty I had to go to the bathroom to wash all the place at the table. Nobody never gave us the silverware. We have to take the silverware. not only that the food with small to the point I had to order another thing a food to accommodate all 14 people when we party they never told us that the food was only for the children only when I got there, and made a complaint that point looked at me and told me say the food is only for the children to adults have to feed their self , why would you have an event and knowing that people is bringing their children and tell them that the food is only for the children and adults have to feed themselves. when I spoke to them before doing the contract I even asked the question because I didn’t want to order more food and the girl told me yes that the food will accommodate 14 people and it did not. the children was allowed to get three pieces of chicken a couple of fries and one spoon of Mac and cheese. Three of the children didn’t even eat the macaroni cheese because it wasn’t a macaroni and cheese left. I literally had to order a wings platter to accommodate everybody for me to spend 500 and some change for. And we had to get multiple employees. The waiter that got $100 worth of tips from us was never even did the whole entire night so it’ll make no sense so I reported it and he told me to call sales manager at sales manager don’t call me back so we can figure out. How do I get half of my money but I’m happy dispute it with a Bank this is the worst David buster ever. It is not fair because I used to love David buster the only thing the children fun that day was the arcade. Neither...