Mr. Wish Franklin Mall — Restaurant in Philadelphia

I've gone to other Mr. Wish locations before. This location has the worst food and service. I'm unsure if this is typical service and food quality here since tonight is my first time at this location. I bought 2x egg custard waffles, 2x hot milk tea and one Oolong 3Q soft serve. The egg custard waffles tasted weird and there was no egg custard so I went back to tell them. First the person who made it said that's how the egg custard waffles are. But I explained to her that I've had these before at other locations and it's not this way. She then said that when it's busy like tonight the egg custard is overcooked into the waffle. They were unwilling to replace it. The workers being busy does not mean we need to accept subpar quality food. We are paying customers but the workers seem to have forgotten this key point. I did not request anything more than the standard the other locations are able to uphold. The drinks and soft serve were...

Went here and ordered a drink and wanted to customize it the way I always do. The first worker said it was ok but then someone else came out and told me I couldn’t so I just added things that I could. When I received my drink it was a totally different drink. So I called back the the worker that told me I couldn’t make what I wanted answered and was so disrespectful to me. I just wanted them to fix my drink. They didn’t even attempt to fix the mistake and kept on saying that I was in the wrong and hung up on me. I tried to call back a couple of time but no one answered. Terrible service, will not...

Love coming here to order tea, study, and get schoolwork done. Good place to hang out with friends too. They have a Pac-Man arcade game, a foosball table, and some card game options.

Service for the drinks are usually fast. I recommend most of the drinks on the menu. You do have to shake some of the drinks up quite a bit, or else the purée sinks to the bottom, and some sips are sweeter than others.

I really like the plain waffles too. I prefer them over the custard waffles or taro waffles. Takes longer to prepare the waffles...