KPOT Korean BBQ & Hot Pot — Restaurant in Philadelphia

While the food was great and the atmosphere was lovely. Our server “Rich” was interesting to say the least. His sarcasm/ arrogance was first interpreted as poor joking but we were mistaken. He did his job as far as an attentive enough server. When the bill came, members of our party noticed a discrepancy. We were charged as if each member had two main items when it was only one person who did.

When this was brought to Rich’s attention, his words where “oh, I did I not tell you guys. Must have been a different table”. Rich made it seem as if we didn’t know what we were talking about. Or that we wanted to get over.

Supposedly customers are to be told at the front or by the server of a policy that states if one person is charged for hotpot and BBQ that the entire table will be charged as if the each of the party members had that. Rich did not explain this.

Rich lacked accountability. But he was full of arrogance. When we asked for a manager, Rich told us that his manager would say the same thing. He did not. Both Rich and the manager made comments regarding us receiving and being “cut some slack”. What was it about this predominantly Black table would imply that we needed slack?

The staff members at the front and our server alike failed to inform us of this policy. Instead of taking accountability, the server double down and upped his sarcastic tone. For the record, a member of party the was the one to voice the concerns in a very calm and respectful way. Rich was unable to diffuse the situation due to him not accepting his errors and implied blame on the table. Stating “technically y’all all had” when technically we did not. He failed to due his duty by reporting this “policy’”. That’s when the energy he gave was returned to him by a different party member.

In case it was lost in translation, once you loose control of the situation another server or manger should step in. You do not walk back to the table you’ve offended and say “so what did my manager say? It seems like it worked out for yall. He cut you some slack”.

The manger stated that Rich was a new employee. A new employee but both he and the manger implied we were being “cut some slack” in the same way? Sure.

I do not believe that Rich is a new employee. We were just appeased so that they could continue with business. But that doesn’t matter. What matters is the lesson this establishment hopefully will learn from what took place tonight.

This was my first time here, but I don’t plan to return. This post is long but I thought it was important to get it out there. And yes Rich, We did have a great time and like I said. Things only got better once you left.

The food and atmosphere can be great but what does that mean if you have a server who can inspire such a troublesome review?...

Yesterday, Me and my friend just got out of the circus event happening across this restaurant and decided to eat here. It was 9:30pm when we arrived, they told us before seating that the kitchen was going to close at 10pm and we would not be able to repeat or order any other food comming from the kitchen since that is an all you can eat place.

Once we were seated the waiter assured us that we would not be hurried or kicked out; that the bar will stayed open even though the kitchen would closed at 10pm.

We decided to order with drinks (can Thai Tea). Food is amazing, fresh, great selection of ingredients, variety of sauces and spices... and around 10:30pm they ask us to pay since they were closing... we asked before paying to add 2 more cans of drinks and they told us that the bar was closed and they weren't able to sell us can drinks (Thai Tea or any other type)!!! Well we ask for water instead, that the waiter provided.

As soon as my friend wanted to go to the restroom they did not allowed her, and told us it was closed. It was very rude and impressived how the staff could come and go to the restrooms but a client that spend $75+ was not allowed to use it... it felt very targeted since we were the last people at the place. It felt like that was the way of them trying to kick us out while all the bartenders, and other waiters were at the bar cracking jokes and having a blast over drinks.

All of that while we were still eating at that point finishing up. The waiter comes while we were still eating and takes the empty plates and decided to take and throw my friends water to his dirty dishes... we angry ask why did he took that decision knowing that we were still eating but he stared in silence; embarrassed but not apologizing. So we ask for another cup of water since he took that without no reason nor permission at all and he stick to the answer that they were closed and could not served her another water. Manager standed by him not helping at all.

Overall good food but wost service and management.

If they would had told us the truth and not lied to us since the moment we stepped in, we would have make sure to order all the drinks before 10pm and went to the bathroom right away. Instead of delivering such an unethical, unpleasant and unprofessional service. Terrible manager for how poor she handle...

This was my dozen visit to KPot. Just had time to write this review that’s been long overdue. We always get the combo of BBQ and hot pot. From the moment I stepped inside, I was greeted by the tantalizing aroma of sizzling meats and a warm and inviting ambience.

One of the standout features of this restaurant was its extensive food selection. The variety of meats available for Korean BBQ was truly remarkable, ranging from succulent beef bulgogi and marinated pork belly to tender chicken and flavorful seafood. The quality of the ingredients was top-notch, ensuring each bite was a delight for the taste buds. Moreover, the hot pot offerings were equally impressive, with an array of fresh vegetables, seafood, and delectable broths to choose from. The ability to customize my dining experience according to my preferences was a definite highlight.

What truly set this restaurant apart, however, was the exceptional service provided by the staff. The waitstaff was knowledgeable, friendly, and attentive throughout my entire dining experience. They were more than willing to guide me through the menu, make recommendations based on my preferences, and ensure that all my needs were met. The servers were quick to refill our drinks, change out the grill, and offer assistance whenever required, making us feel pampered and well taken care of.

Another commendable aspect of this establishment was the reasonable price point. Given the quality and variety of the food on offer, I was pleasantly surprised by how affordable the overall dining experience was. It is rare to find a restaurant that offers such high-quality ingredients and attentive service without breaking the bank. This combination of delicious food, excellent service, and reasonable prices makes it an outstanding value for money.

In conclusion, my visit to KPot was an absolute delight. The remarkable food selection, attentive service, and reasonable prices all contributed to a truly memorable dining experience. Whether you're a fan of Korean BBQ or hot pot, this establishment is sure to leave you satisfied and craving for more. I wholeheartedly recommend this restaurant to anyone seeking an exceptional...