Dunkin' — Restaurant in Philadelphia

I just have to express my frustration regarding an unpleasant experience I had at your location. One of your employees, Abu, ( if this is even his real name) was extremely disrespectful and unprofessional during my visit.

Despite showing proof of my mobile order—including the order number and confirmation on my phone—he profiled me as a scammer simply because my coworkers and I placed a mobile order for three cups of coffee. I found this not only offensive but completely unreasonable.

As someone who works right across the street at the hospital, I often purchase through mobile order, and this has never been an issue before. It was upsetting to be treated this way, especially over such a small order.

I strongly suggest that this employee receive proper training on customer service and professionalism. Customers should never be made to feel disrespected or accused without reason.

Please ensure that your team members represent Dunkin’ with the courtesy and respect your customers deserve. Thanks to The generous young guy who worked over night shift. He was able to pull up my order. This is the receipt That was printed after we received our order from this young man. I also included the mobile order which, includes the time and everything...

I have ordered from multiple locations over the past couple of years. I don’t like egg on my sandwich every now and then so I’ll order on the app ‘no egg’. Every Dunkin I have ever ordered from will take the no egg order and automatically double the sausage or bacon except for this new location. I’m not offered a reduction in my price for eliminating the egg but I’ll get charged more if I request extra meat, This new location is stealing from me by changing the same price for less of a final product. Multiple attempts to bring this to their attention through their company customer service have failed. So disappointed as...

I don't usually leave reviews, but my experience at this Dunkin' was so disappointing that I felt I had to say something. I waited over 10 minutes just for a simple coffee, and the entire time the staff seemed more interested in their phones than helping customers. No sense of urgency, no greeting, nothing.

When I finally got my drink, it was completely wrong. Not even close to what I ordered. The place just felt disorganized and unprofessional, and the lack of customer service was truly disappointing. Definitely not going back...