Ken's (karaoke and chinese) — Restaurant in Philadelphia

If I could give this 0 stars I would and I’m not typically a review person but this genuinely bothered me. Not only did I call over a week in advance to book a karaoke room, I was treated with the upmost disrespect for no good reason. I called about 5-6 times just to confirm the room and was consistently told to call the next week on Wednesday or Thursday when the party would be that Saturday. When I called Wednesday I was then told to call Thursday and I did, but the price suddenly changed. I was originally told $250 the week prior for 20 people but only a few days before the price suddenly changed. Then upon getting to the place where I specifically booked from 8-10 I was told to wait a few minutes with my entire party where we took up the downstairs area and after 10-15 minutes we were told to “Explore Chinatown” despite having a very clear booking for this place. From what it seemed like I was not taken seriously because I was Black and it seemed like an easier way to take advantage of me because smaller parties were prioritized and came in without problem (who were all Asian). After waiting over an hour for our room he still tried to give us the same amount of time and I asked for an additional hour, due to the consistent waiting and he agreed. When we got to the room we noticed that we had the smallest room in the building and that was my last straw. We had not only waited almost an hour after booking time but also got the smallest room for almost 20 people? After asking about another room we were told that there is nothing he could do and that we could just leave if we had a problem with it. Keep in mind a bigger room had way less than 20 people in it, but we were told it’s first come first serve despite being there on time and having booked the room in advanced where he assured that the room wouldn’t be taken by anyone else. There was no effort on this man’s end to accommodate and the only way that we got some kind of wiggle room and better service is because of my friends trying to talk to the workers to see what they could do and they were lovely. Despite me thinking Ken’s was great it seems that they are a racist unprofessional facility. The moral of the story here is that if you aren’t Asian and try to book a room here be very careful because it seems like he looks down on...

This place doesn't even deserve 1 star!! Disgraceful Establishment!!

I am sickened by the actions of the owner. He lost a lot of potential customers for sure. Food was not at all how it tasted when we went for tasting prior to booking our party. Everything was said to be bigger "party portions". We had regular dinner plates. I could have saved about 700$ (literally) by ordering each entree separately for my 4 tables. His staff was not welcoming what so ever. What do you expect when they have a douche bag of an owner. The best part is, the owner never mentioned anything about a 3 hour limit and decided he was going to KICK us out after 3 hours. (really because he overbooked) He even had the members of the other party come up and try to talk to us... ??... Seriously, how unprofessional?!! It is not our problem, you overbooked and were too drunk to mention any regulations what so ever. We told him to call the police and he refused, probably because there was all types of illegal activities going on within the establishment. We continued to stand our ground & tried to negotiate with him as he decided he wanted to join our party and try to grope the pretty girls. He wasn't getting the time of day so he decided he was going to STEAL A BOTTLE OF GREY GOOSE. Yes!!!!! STOLE the FULL BOTTLE out of our cooler as my mother watched. Almost tried to deny it when confronted but was too drunk to be quick enough about it so he gave in and had the tender behind the register give it back, while all the workers called him an idiot in front of us.

He overcharged and underserved! A complete disgrace this was! The owner was a true scumbag! What a way to ruin someone's milestone birthday, Thanks for NOTHING! Karma will return at its finest to you Ken.

For fellow patrons, Do yourself a favor, save your money and go...

Very unfortunate today as oppose to how we used to frequent this restaurant. Never ever had a problem and would always suggest this place to everyone and anyone even though the previous 2 trips they didn’t want to deal with reservations or a waiting list for the private rooms. Now after about 3 years they decided to charge us double the food for bringing a side table in the room. $840 for a small group of which half were kids. I felt I was robbed and waitress said “Ken told me to double the food because it was easier.” I’m thinking that was easy for you, yes. Mind you it was at 4:30 when they just opened and no one was in. I think I would have dealt with it better if the food was good as usual today, but my salt pepper wings were high-blood pressure induced, way salty and my other dishes were afraid of seasonings, apparently . I hope they enjoyed their auto...