KFC — Restaurant in Philadelphia

I honestly wish I could give this KFC less than 1 star. I know it’s fast food so my expectations weren’t high to begin with, but the service here was beyond rude and unprofessional.

Me and my roommates just wanted KFC for dinner because of the wedges comeback, and we ended up ordering through Uber Eats twice. The first time, my driver told me someone else already took my order. The driver handed me the phone to the staff, and the person (who claimed to be the manager) said the driver “stole my order.” Makes no sense. So I reordered. The second time, my driver showed up and told me my order was canceled — which clearly wasn’t true, otherwise he wouldn’t even be there. He tried to speak with the staff to figure it out, but they completely ignored him. Then one of them started yelling at him, saying things like “This is your job, get back to where you’re going and get out my face,” along with other slurs. Completely uncalled for.

Whether this was a staff member or the so-called “manager,” the way this location treats customers AND delivery drivers is absolutely unacceptable. Between the canceled orders, missing food, and rude yelling, it’s no wonder this place has so many low reviews already. Save yourself the stress and go somewhere else.

After reading other reviews, I can see this isn’t just a one-off situation — this store clearly has a pattern of terrible service. Honestly, corporate needs to step in because it’s obvious the staff here don’t care about their customers or their own reputation. Bottom line: save your time, your money, and your sanity. Go anywhere else, because this KFC will just leave you frustrated, hungry, and wondering how a business like this is...

I had the worst experience at 5840 old York rd and Nedro This past Sunday January 12,2025 I (2) order of two pieces of chicken when I open both boxes the chicken wings were as small as a fifty cent coin, the skin was falling off the chicken very grease (OLD)and the taste was the worst.. I call corporate that same evening, I got a call back on. Wednesday by the manager TRINA who was so unprofessional on the phone asking me what was the problem, I explained and was told there would not be a refund but I can come back to receive another order, I was a little reluctant, I would rather had tred else where...So it got worse when I got there I ask for TRINA the employee at the counter ask what was my name....then went to the back I could here her say "TRINA some one name Al is here to see you " then laughter . The employee came back and said I would have to come back she's not here..So I ask her did she know that before she went back there? Being her nasty self she replied No.. another employee looked at me and nodded her head and mouth on the sly and said ,,,she's back there.... ONLY IN THE HOOD things like this happen. If corporate would only come and check on the trash they are serving the people and go under cover and see the LOW LIFE LIKE TRINA how they are represented their company..I was told not to go to this one..So I give you the same warning DON'T GO. AND TO CORPORATE CHECK IF...

I got the chocolate chip cake September 20th at 8:36pm. I know this, because I was texting my boyfriend while waiting 7 minutes in the drive thru. It was warm when he handed it to me which is extremely awkward sinse they are suppose to be kept refrigerated. These cakes are bought from another company, so at no time should they be hot/warm. I thought maybe that had it sitting under someone's food, because the someone before me 9rdered it than changed their mind.

So I drove home. When I got in I opened the cake. Some of the icing was YELLOW :/ I thought maybe I was just seeing things, but just in case I cut those chuck off and threw them away. I than put the top back on and put it in the fridge. The next day (today) around 11am I took it out a ate a piece.

5 minutes later my stomach was in pain. It's now 5:15pm and I'm still getting these sharp stomach pains. I've never felt this before, so I'm thinking it's...