Philadium — Restaurant in Philadelphia

I've wanted to like it here, this was our 3rd try. I understand it's crazy busy right before a Phillies game. It was so loud, we couldn't hear each other speaking. I asked the server if we could take the table that she had just cleared & she said we could. I thought she'd finish cleaning it when we sat down. She came over & took our drink order. We had to ask if the table could get wiped down before our food came out, because she already put our drinks on the dirty table. My beer wasn't cold. Ordered a ABLT (BLT w/ avocado), a chicken cheesesteak w/long hots & an order of fries. The BLT & fries arrived first. We hadn't really eaten anything yet (& it was almost game time), so we were pretty hungry. The BLT (which turned out to be a club) was barely toasted & the bacon was severly burnt. The fries were good. We split the BLT because we were so hungry & my cheesesteak hadn't arrived. As we were finished eating, we were going to get the bill & let her know the cheesesteak never came. Forget that, here's the cheesesteak. I have to say, this was among the worst cheesesteaks I've ever had. When it arrived, the seam of it was soaked, so it made it hard to eat because it was so soggy. The amount of juice (?) that came out of it, filled the sandwich boat, it came out in a steady stream when i picked it up. It wasn't seasoned & the long hots were stringy. When our server came over to ask how we were doing, I showed her the uneaten, burned bacon & I said I thought the bacon needs to be cooked less. Cooked less, she said. She looked at the bacon & kinda laughed. We asked for the check, which took a while & then we couldn't get her back to pay, so we took the check to the bar, so we could go. I'm gonna have to say, the strikes & you're out....

I am SUPER disapointed. Called earlier in the week & made a reservation for 11 people for Sunday 3-26, which was ACCEPTED since our party was on the larger side. When we did arrive we told the host or server 2 did cancel so we are now a party of nine. She said she had eight chairs available even though we did reserve. Really had an attitude. I asked her why did they take the reservation then. She explained they didn't, only for large parties. I told her we were a larger and we had 2 people get sick last minute. Seated a 2 small table - absolutely insane.

I did give her a bit of a hard time since she clearly didnt listen that our party was 11 and moved to 9. She said they just were overwhelmed since Flyers Fight for Wives carnival was Sunday, and NCAA was on. Listen, I dont care. Be nice. Or find a new job.

They did move us outside which was a bigger table. Decent area. We then proceeded to wait 15 minutes for the same server to come over to get a drink order.

Had to go to the bar to get drink refills since she didnt come over again, had to ask 3 different people 3 different times to get ketchup. Just really disappointing. I would have probably spent double if the service was great. Awful - do NOT WASTE YOUR TIME OR MONEY FOR PEOPLE WHO DONT WANT...

Came here before a phillies game- been once before and the food was really good same with service so we thought to come another time. Unfortunately I can not say this was a good experience. We sat outside- and it was about 25-30 minutes before we were even noticed by a server. It then took another 20-25 minutes to receive our drinks that we ordered. I got a Moscow mule and didnt even touch it because of how disgusting this drink tasted. It was obvious they were understaffed, since during our 2 hour visit we saw 3 other tables leave. Food was mediocre at best this time around and got some of our food order wrong. As someone in the service industry I can understand and empathize when a bar is slammed- but no apology, no check in, no anything from a bartender/server once. It also took about 30 minutes to grab our server to get our check and close out. This place could be really good but they need to seriously evaluate their staff and the service...