Real Fruit Bubble Tea — Restaurant in Philadelphia

Ordered 2 Smothies during the rush of a large group and the wait was so long that we stood in Auntie Anne’s line ordered from them. Check back and our smoothies still were not ready so we went into the Kay’s Jewerly store and made a purchase and left the mall. Completely forgetting the smoothies. Went to KPot and once we realized we went back but the mall had closed. We went the next day and was told “NO” that we could not have a refund nor a remake/replacement of the 2 smoothies. The female explained that it’s just 1 person working so the wait will be long and it’s on us. I understand where she is coming from but for almost $20 for 2 smoothies……. I’d rather have a refund or replacement. In which we just asked for them to be replaced because of our mistake and them only having 1 person during a rush. It...

got two drinks here, one for my sister and one for myself. the drink for my sister was fine, but the one i got tasted like seaweed. no big deal; i just assumed she made a matcha drink in a container and then made mine after. i asked her if she could make a new drink, and she almost doubted me; saying that she just “made it like it was supposed to” and had a sort of attitude about it for no reason at all? she said she’d make me a new drink, and i asked for a milk tea, assuming it’d be the typical black tea base. but gave me a green tea base milk tea instead. i didn’t want to say anything afterwards because she was getting vocally upset at me in spanish (saying “i knew what i ordered(?)”) or something along those lines. i usually never make reviews but i paid $20 worth of drinks for subpar service and...

Yesterday was my first time ever ordering from here and I gotta say I'd 100% go back! Mustafa was so nice and helpful when it came to me trying to decide what i should get. He named the most popular items and explained how each was made as well. Honestly the best customer service I've had in some time! I got the "Strawberry Banana" smoothie which was absolutely delicious!! The fact that they use very fresh fruits that you can actually taste is the best part! It's not just 1/4 of fruit and 3/4 of ice like most places do. I definitely recommend getting drinks from here and hopefully you get to experience Mustafa's great customer...