Sabrina's Cafe — Restaurant in Philadelphia

I was so excited to see Sabrina's at the airport! A decent restaurant at the airport was long overdue. We ordered the chicken and waffles and the Mel's chicken sandwich without the condiments. Both sets of chicken were dry. The chipotle butter on top of the chicken and waffles never melted, even though the chicken was warm. I had to continuously spread the butter to get it to melt. The order of sweet potato fries sprinkled with powered sugar that accompanied the chicken sandwich meal was cold! This was a huge disappointment seeing that they were actually very tasty. The server/waitress didn't come by to check on us in a timely manner for us to have them remade. By the time she came back around for us to tell her, we didn't have time for them to remake our order, so we just ate them cold. We were given $1.87 discount for the inconvenience I suppose. The thick cut bacon was phenomenal. Regarding the service, the server was polite, but not very attentive at all. Every time she walked by I had to say, "excuse me miss" to get her attention. She never stopped by the table and asked if we needed anything such as more water or napkins, etc. She never checked to ask us how the food was. I felt bad having to stop her every time she walked by from waiting on or cleaning another table. I'm not sure if this is due to shortage of staff or too many patrons at one time. Again, the server was was polite, but not very attentive or engaging at all. Additionally, unknown to us there was a 3% surcharge for wages and benefits for the employees. Of course it is a small amount, but no one told us this on the front end. This should be on the menu I believe. The hostess was very polite in...

TLDR: I’m a big fan of Sabrina’s in West Philly, so I was excited to try this place, especially on opening day. As an airport restaurant, it has a nice atmosphere and I would come again. However The food was seriously disappointing and the menu does not reflect the other Sabrina‘s locations.

First I’ll star with the positive. The staff is super friendly and professional and the restaurant is clean with a nice atmosphere. They play good music and the sounds of conversation and kitchen buzz is very charming.

The bad is very bad but fixable. We only ordered drinks and Parmesan fries so I can’t speak much for the food. BUT the fries were horrible. First they brought us regular fries. They very quickly remedied it Only the fries they returned to us came the same bowl with shavings of Parmesan chunks on top! Never had parm fries served like that. It might be how they make them but for the price it’s not great. you’re really like not eating Parmesan fries unless you pick up a chunk of Parmesan with your fries. And even then the Parmesan was super gross and oily. Had a cardboard texture and barely tasted like cheese. See picture (Coming back to edit because the parm was actually sooo gross it was inedible)

Additionally, the ceiling is exposed, and there’s mysterious gray substance on the ceiling that could fall down into your food if you sit underneath the bar...

Sought out Sabrina's after a survey of places to eat in the airport. We had a 10 hr. flight ahead of us and wanted a good meal to sustain us (anticipating the airline 'dinner' would not be healthy/appealing, and it wasn't). The cafe is cheerful and comfortable, and the music was good, although a bit loud. All of the staff were friendly and our waiter, Edwin, made us feel like we were in a high-end city restaurant. There were plenty of well-balanced choices on the menu with intriguing sides and drinks, as well. We had the jerk chicken bowl and a burger with sweet potato fries. The jerk chicken was way over-sauced and the black beans lacked seasoning. The mango was flavorful and the rice was nearly perfect though. And the sauteed spinach was good as well, there just wasn't very much of it, relative to the other portions. The hamburger was cooked and seasoned well. The fried were a touch overdone, which is easy to do, but still shouldn't have been served blackened. But, Edwin's attentiveness and the atmosphere were definite bright spots, and the price for a sit-down meal...