Smash’d — Restaurant in Philadelphia

I want this place to succeed so badly but the wait times are really bad. Each time we’ve gone there’s been a wait time of 20-30 minutes. Today people were being told an hour.

In my opinion, an hour for a walk up burger order is crazy. I placed an order two hours in advance for pick up and when I got there, I was told 15 more minutes. To their credit it was only about 5 extra minutes but 2 hours is ample time to have an order ready to pick up and go.

The passive aggressive sign is what led me to write this review. While I understand it certainly takes some time for things like their deep fried offerings, burgers are by nature quick service. You may not be McDonalds fast but there’s no reason to be sit-down restaurant slow.

Also the interior just feels lifeless and sterile. It had an opportunity to be such a fun, diner-esque vibe but just feels stale.

Again, I really want a neighborhood spot to succeed but things...

Sorry to say it, but when I walked in for the first time I would hope they greet their customers better than how they did me. I had to wait 5 min just standing there just to order. The girls up front were acting like it was their first day ever working. When you are working an establishment you should make the customer feel welcome not like they are confusing you! I ordered a burger and loaded chicken fries. The loaded fries don’t come with cheese on them for some reason for 12 dollars which is crazy. The bacon on the burger was literally raw not even partially cooked the way it should be. Another waste of 3 dollars. The burger was also lackluster and needed salt. I also waited over 35 min during this whole experience because I’m pretty sure they forgot to start my order. Figured ordering inside would be better and faster but seems like they can’t handle it. Unfortunately, I will not be back considering my first...

I saw advertisement about this place on tiktok, so I ordered and the food was horrible! Didn't taste like meat or it was cooked with something else, I had the beef Mac, no flavor, no seasoning I end up throwing it away. Idk if people are lying about these different places cause I tried a lot and the food just not that great in Philly the way they hype it up to be, my dog won't even eat this food, she sniff it out and then leaves. I'm going to stick with home cooked meals. Stick to the rivers and lakes that...