Ultimo Coffee — Restaurant in Philadelphia

I just popped in to get some coffee for the morning and my experience top to bottom was fantastic. The staff was incredibly personable and thorough. They somehow pulled me into friendly chatting despite the fact that I am the human personification of anxiety and awkwardness. The shop itself was small but uncluttered. There's some seating for people who want to sit and work, and they had wifi available. They had some fun background music playing but not loud enough you couldn't hear yourself think. I got the seasonal pumpkin space latte and it was divine. It had a very distinct pumpkin flavor, like eating a pumpkin pie. You could tell they actually make it with pumpkin puree instead of a flavored syrup. I also got decaf without any fuss, which sounds like an odd thing to praise but you'd be surprised how hard decaf can be to find at smaller coffee places. The coffee itself had a complex and nutty flavor beyond the pumpkin spice. I was really just so pleased, I'll definitely...

Rude and non professional reaction from a female barista. I ordered a latte, she made one without paying attention while she was talking to a guy. She poured the milk in one shot with doing it the right way and she told me the milk looks weird, when I look it at the cup, it was disgusting and has nothing to do with any latte I had before. When I tried it, it tasted weird and I told her about and if she like to try it to see what I mean, she look at me in weird way and said I will not try it in very rude way, and she said with miserable face she will make another one, but the second one came out the same like the first one. She rewind my moment and I left directly after losing almost $5 for nothing. Totally unprofessional and rude behavior....

This coffee shop has been around my neighborhood for a while now and today was my first time visiting it. I ordered an iced tea and 2 slices of cake. I paid and of course I give $2 tip.

The barista? he gave me a brown bag with my cake in it and when I looked inside (I'm glad I did), it's only 1 cake instead of 2. I asked him I want the other one too and he gave me the other one.

I know it's probably an honest mistake since he also talking with his other co-worker while serving me, but at least say sorry?? or acknowledge that he made an honest mistake?

I work with customers on daily basis and I expect at least basic simple common courtesy.

I only can give 4 out of 5 start for now based on my recent experience. Maybe...