*Update 12212021: I appreciated the reply. Bumping this up to 3 stars. Hope to chat with the owner at some point. This place does deserve 5 stars. I hope to adjust that soon.

This is really sad that I have to give this place 1 star. I never do this. But the way I was talked at was not ok.

I’ve come here for over 5 years. I moved away and was in town and decided to start my morning at volo!

I came in to get a small oat latte. Waited and was asked by the staff what I was waiting for because it had been sometime. There was a caramel latte that barista called out sitting on the counter. She said that was my drink.

I said oh— he said that’s caramel? She insisted it was mine, so I took it.

Walked out, first sip, caramel. (And it’s fine, stuff happens, I used to work in food service— I get it).

I came back in, was ignored and event walked over to the girl and said, he this is caramel, I don’t want this.”

She asked what I got, which I said it was just a regular oat milk latte. I was walking away to put the coffee I had on their bar and here is the kicker.

She says, “so you going to give that to me or are you just going to walk out with that.”

Maybe she was having a bad day, maybe she is tired of working in a coffee shop, maybe she just didn’t like me.

Either way. It’s really bad when an employee talks to people like everything is their fault. Didn’t say sorry, didn’t laugh about it, just bottom line, a mean response.

Learned my lesson about going here now. Guess places change. I don’t even want to drink this coffee anymore. Honestly left feeling kind of sad. That sucks.