Barro's Pizza — Restaurant in Phoenix

Sending a big shoutout to the manager at Barro's on Northern and 19th for outstanding customer service!. I had an issue with a recent DoorDash order where one of the pizzas was missing due to the driver not taking the entire order for a work training. I called the restaurant directly, and the manager immediately took ownership of the situation—even though the mistake was on DoorDash’s end. Not only did he personally drive over to deliver the missing pizza, but he also brought an extra pizza as a gesture of goodwill.

That level of care and commitment to customer satisfaction is rare these days. He turned a frustrating experience into a really positive one, and I’ll definitely be ordering from here again. Huge thanks to the manager for going the extra...

I called in and ordered the 2 large 1 topping for $21.99. When I got there they wanted 29.99. I showed them the price listed on their website and they did not want to honor their own listed price. This is even after their employees on staff touched my phone and navigated their website and confirmed this was showing up as 21.99 before tax. Their lead was part of this and still didn’t help. I walked away on principle as they said it could be the price from another location but their price was 26.99 before tax. Very...

When she answer the phone I didn't know if I was calling Esmerrelda's personal house or actual barrows Pizza, .. when she answered the phone with Bueno. I spoke with the manager, jamie. She wasnt much help And she kept repeating herself, like she said, like she said, well, it doesn't mean anything.If they're very rude and unprofessional bunch of kids running that busy shop. Heading to the other Barrows location.

It shows how bad a franchise can be with bad training and management.. but that's...