BoSa Donuts — Restaurant in Phoenix

The employees were not following proper mask-wearing protocol mandated by Maricopa County. Essentially, they were breaking the law during my visit (and likely during everyone else's visit) and should receive citations for each offense.

The man at the drive-thru window who took payment and handed over the food had a mask on his chin, and ONLY his chin, which is functionally the exact same thing as not wearing mask at all. The further I looked into the store, I saw another employee handling food who was HALFWAY wearing a mask - over his mouth but not his nose. This is an unsafe practice, as it once again renders the mask functionally useless, since one is still able to breathe onto everything nearby, including the food being handled and sold to customers.

I felt completely unsafe after my encounter with these employees. I felt both could have very easily contaminated everything in the store, and everything they sold, and all the people they came in contact with, including me (a face-to-face conversation at a drive-thru window is plenty close enough to transmit an airborne virus).

I certainly won't be returning for the remainder of this public health crisis, and I'm seriously unlikely to return ever again.

Update: I spoke to the owner or manager, not sure which, she didn't clearly identify herself, just that she was in charge. I told her about the health risk her employees were posing to all her customers. At first she denied this would ever happen. When I assured her it had happened, she asked "What do you want me to do about it?" and then started ignoring me, speaking to other people, at which point I hung up.

The people working at this Bosa Donuts location do not care about the health and safety of their customers. This has been made very clear through today's interactions. I truly hope no one catches covid-19 from this place, myself included. If someone does, I hope the infection is traced back to its source, and that this establishment endures every legal consequence of...

This 43rd street Bosa was the worst I have ever been to. I ordered lemon filled glazed which are my favorite. Their price for a dozen was higher than other Bosa's charged nearer to my house but I was out in the area on business, so l bought them anyway. I Got home and to my surprise there was hardly any filling in them all. A few days later I had to go back to the area again so I stopped to tell them about what happened. I went in and spoke to the counter lady about my disappointment with the order compared to all of the other Bosa's I've went to. She told me that sometimes the machine that filled the doughnuts malfunctioned some times. I asked her to replace my order and she said she couldn't do anything about it. I asked for her manager, and she said she was not in but she was on her way, so I waited. When her manager arrived I explained it again and was told...too bad for you. She refused to refund my money or to replace them. We went back and forth till she offered me one free for my trouble quite snottily. I told her that's not the best way to treat unhappy customers. Both she and the counter lady then started screaming at me about my opinion on how to treat people was wrong. Then I got a bit angry and told her I didn't appreciate her rudeness and how I was going to post it on Facebook. She then stopped my exit with...all right already, I'll replace them...as she stormed into the back. She came back out with a tiny box stuffed with six instead of a dozen, all smashed together for my eating pleasure. I will never ever go back to her store and I think you should avoid getting your doughnuts from her location either... You have...

REAL BAD EXPERIANCE AT THE 9025 N 43rd AVE Phoenix, AZ 85051 I went in as usual to this location. I was greeted at the counter by a lady. I explained to her I have some coupons I would like to use as I usually do the lady said only one coupon per transaction I told her I can do 2 transactions if needed I have used multi coupons her before she said wait rudely ! and walked off she came back and said the manager said ok on the coupons I placed and received my order. So I thought while I was waiting there I seen some homeless people standing around inside and out side as I walked to my vehicle I was greeted by a homeless young man tweaked out on something he was begging for my order I said sorry I am unable to assist while putting my drinks into the vehicle and being distracted by the guy trying to take them I bumped my vehicle while trying to put the on my floor board and I dropped a smoothie drink the on the parking lot the homeless guy seen it and grabbed it what was left an ran off with it I went back inside explained to the same lady and she looked me with the expression so what you deal with it not my problem. she again walked off and came back and said per the manager you want another one pay up or no drink I paid again and left No its not there fault for all the homeless coming and going along with begging in that area the issue is how she treats customers rudely and disrespectfully her attitude towards customers is a real big turn off. I do not recommend this location 9025 N 43rd Ave...